Lesson 3
Clerk: Hello, sir. What can I do for you?
Customer: Hi. Uh ... I have this ... uh ... cassette player (Mm-hmm.) here that I bought about six months ago. And it just ruined four of my favourite cassettes.
Clerk: Oh dear, I'm sorry.
Customer: So I ... um ... wanted you to fix it. I'm sure it will be no problem, right?
Clerk: Your sales slip, please?
Customer: Yeah, here it is. Uh.
Clerk: I'm sorry, sir. Your warranty's expired.
Customer: Well, it ... uh ... ran out ten days ago, but I'm sure that you'll ... you'll ... fix the machine for free, because the machine was obviously defective when I bought it. I ...
Clerk: I'm sorry, sir. Your warranty has run out. There's nothing I can do.
Customer: No. No, look. No. I didn't drop it off
a building or anything. I mean, what difference can ten days make? I mean you ... you can—
Clerk: Sir, I'm sorry, we have the six-month rule for a reason. We can't ...
Customer: Well, but you can bend the rule a little bit.
Clerk: ... make an exception for you. Then we'll have to make an exception for everybody. (Well, but look ...) You could say it's only a month, it's only two months.
Customer: I just lost twenty dollars worth of tapes.
Clerk: Sir, I'm sorry, it's too late.
Customer: It actually ate the tapes. I mean, they're destroyed. I mean—
Clerk: Well, sir, you knew (I ...) when your warranty ran out. You should (Well ...) have brought it in before. It was (Well ... look ...) guaranteed for six months. I'm sorry, there's nothing I can do.
Customer: Paying for this is adding insult to
injury. I mean, surely you're going to make good on this cassette player. It's ... it's ... it's a good cassette player, but it's just defective. I mean, I can't pay for this.
Clerk: Well, sir, I'm sorry, you should have brought it in earlier.
Customer: But surely you won't hold me to ten days on this.
Clerk: Sir, the rules are the rules. I'm sorry, but there's nothing I can do.
Norma: You know, Brian, it doesn't look like you've vacuumed the living room or cleaned the bathroom.
Brian: No, I haven't. Ugh. I had the worst day. I am so tired. Look, I promise I'll do it this weekend.
Norma: Listen, I know the feeling. I'm tired, too. But I came home and I did my share of the housework. I mean, that's the agreement, right?
Brian: All right. We agreed. I'll do it in a minute.
Norma: Come on. Don't be that way. You know,
(What?) I shouldn't have to ask you to do anything. I mean, we both work, we both live in the house, we agreed that housework is ... is both of our responsibility. I don't like to have to keep reminding you about it. It makes me feel like an old nag or something.
Brian: Sometimes you are an old nag.
Norma: Oh, great!
Brian: No, it's just that I don't notice when things get dirty like you do. Look, all you have to do is tell me, and I'll do it.
Norma: No, I don't want to be put in that position. I mean, you can see dirt as well as I can. Otherwise—I mean, that puts all the responsibility on me.
Brian: It's just that cleanliness is not a high priority with me. There are other things I would much rather do. Besides, the living room floor does not look that dirty.
Norma: Brian.
Brian: Okay, a couple crumbs.
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