3民航服务商务英语

任务1.2 overweight luggage (2)give the suggestions on over-sized and overweight luggage

情境三 安检 （Security Check） 任务能力目标： 1．掌握安全检查过程操作用语 任务知识目标： 1．了解安检英语广播词 任务 任务任务 教学 编号 名称 描述 条件 1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)go through the security check (2)call for an ambulance 该职业安检活动主实训任务1.1 Secur要要求室、 ity 掌握用语音(1)New EU Aviation Security Regulations Check 英语来模拟(2)Exercises 进行安室 5.PartIII 检服务 Announcements (1) Before Security Check (2)Security Check (5)Exercises 6.Part IV Additional Knowledge (1)Brief introduction to Singapore Airlines (2)Brief introduction to Singapore

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教学实施 相关 方法 知识 手段 掌握关于安检的对话用语，掌握安检过程中的注意事项. 学习进行安全检查的广播词，能够播报安全检查的广播词 课堂教学 情境模拟 分组练习 (3)Exercises 4.Part II Reading

(3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit 2)Sentences I have learned in this unit 任务1.1 I can: (1)tell other people how to go through the security check. (2)give the reasons that why people need the security check

情境四 任务能力目标： 1．能掌握整个客舱服务流程英语口语 任务知识目标： 客舱服务（Cabin Service） 1．了解整个客舱服务流程，熟悉不同阶段英语口语 任务 任务任务 教学 教学实施 相关 方法 知识 手段 编号 名称 描述 条件 10

1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)ask some questions for the delay 使用英文向乘客解(2offer the special service for the delayed passengers 该职业活动主要要求(3)Exercises 4.Part II Reading 释飞机延误的原因 (1)Flight delay insurance offered for the first time 服从上用英航空(2)Exercises 级指示，文表5.PartIII 模拟依据飞达飞任务室、 Announcements Delay 机延误机延1.1 语音(1)A Delay Flight 的处理误的(2)A Canceled Flight 模拟原则，并具体室 (3))Exercises 与乘客时间 6.Part IV Additional Knowledge 进行很对通知好的沟通 (1)Brief introduction to Korean Air (2)Brief introduction to Seoul (3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit (2)Sentences I have learned in this unit I can: talk about flight delay 和取消延误以及向乘客致谦英语广播词的课堂教学 分组练习 情境模拟 播送等 11

1.Lead in 2.Knowledge Base (1)Words and Phrases (2)Key Sentences 3.Part1 Dialogue (1)assist with a medical emergency (2)call for an ambulance 该典型职业活动主要要求在飞行过Serv程中乘ing 务员遇任务A 到乘客模拟飞机 语音模拟室 多功能电(3)Exercises 4.Part II Reading (1)Air China Flight Return to Save a Sick Passenger (2)Exercises 5.PartIII Announcements (1)Emergency Landing (2)A Doctor Needed (3))Exercises 6.Part IV Additional Knowledge 通过机内进行英语寻课堂教学 情境模拟 1.2 sick 身体不passe适时，使nger 用英文询问患病乘客的具体病情及需要 教师医广播 指导 子白(1)Brief introduction to Tokyo 板 (2)Brief introduction to ANA (3)Exercises 7.Part V Progress Check (1)Words I have learned in this unit (2)Sentences I have learned in this unit I can: (1)help people who are sick on the plane. (2)give some suggestions to a person who feels uncomfortable 12