1-5BCCAD
Listening in > Task 3 1-5CAACB
Let's talk > Task 1
Correct answer (1) 900
(2) customer calls (3) 70
(4) human resources (5) supported (6) customer-facing (7) place (8) two
(9) right people (10) realistic
Let's talk > Task 2
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(3) Candidates have a telephone interview that would last somewhere in the region of 15 minutes.
(2) Candidates come to have a tour of the centre. They get to see the role, see how it feels, and feel the culture of the company. (1) Candidates complete an application form.
(4) Candidates have a two-hour assessment consisting of a role-play which looks at their customer service ability and a competency interview.
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Let's talk > Task 3
1T-Mobile is a subsidiary of Deutsche Telecom; it is Deutsche Telecom's global mobile phone operation. There are 900 people working at the company's call centre; 760 of them are employed in handling customer calls and they are managed by 70 team managers and 10 operations managers. Generally speaking, I prefer to work for a large company because it often has a good reputation, is less likely to go bankrupt, ensures you a fairly stable job, and sometimes gives you a good salary. But I may not say \more opportunities for career development and promotion, or receive a higher salary.
2In a role-play the company recruiters can look at the candidates' abilities and potential. To prepare for such a role-play, basically I can do two things. To begin with, I will make a list of the tasks required by the job as well as a list of the things I can say and do in order to demonstrate my customer service ability. Moreover, I can ask friends and family members to take part in a role-play with me so that I can become familiar with the situation and find out my problems. I can also video tape the role-play to further identify problems and make improvement.
Further listening and speaking > Further listening > Task 1
Correct answer
(1) coast (2) impressed (3) shipping company (4) cargo
(5) communication skills (6) essential (7) asset (8) team spirit (9) her age (10) her parents
Further listening and speaking > Further listening > Task 2 1-5BAABA
Task 3 1-5CCBAD
Further listening and speaking > Viewing and speaking > Task 1
Correct answer
(1) selection (2) pressure (3) marketing (4) interview (5) business (6) nervous (7) laugh (8) redundant (9) difficult
(10) sacking
Further listening and speaking > Viewing and speaking > Task 2
1The interviewer must make the interviewee feel at ease because otherwise he or she might end up in hiring someone who is completely wrong for the business. I might do the following to make myself less nervous in an interview:
—I will close my eyes for a while and take a deep breath. Also, I'll try to smile a bit to make myself feel better.
—Before the interview, I should get fully prepared. I will familiarize myself with the usual questions and appropriate answers. Also, I will collect a lot of information about the company I want to join and its requirements for the advertised position. When I am equipped with sufficient information, I will feel more confident and less nervous.
—I won't treat the interview too seriously. Even if I fail, it does not mean the end of the world, and I still have further opportunities elsewhere.
—I might have simulated interviews with my fellow students or family members. When I become more familiar with the interview procedure, I will be less afraid.
2They should be very compassionate because it is someone's livelihood that they are dealing with. And if possible, they could write a new CV for the laid-off people to help them find a new job. I may try to encourage the laid-off workers by saying, \better job sooner or later. If possible, I will recommend the laid-offs to other companies
3To begin with, I will calm down and think about my weaknesses and ways to overcome them. I can think about my strengths and how I can make use of them in my future job-seeking. I will update my résumé and try to find a new job. I will call my friends and relatives to see if any of them can help me land a job. If I can't find a suitable job now, I will consider a training course that can update my skills so that I will become more competitive in the job market.
Test CBCDC
Correct answer (1) (2) (3) (4) ice Examples parking response (5) (6) (7) (8) provide impression ages If this is the place where you would be working, they would automatically be worried that you will be late for work everyday (9) They might be historical questions regarding your previous employment or education (10) Make a statement, then support it by giving an example of a situation and how you handled it CBACD
DABCBCAADC
Unit 7
Why don’t we start a business of our own?
Lead in > Task 1 L略
Basic listening practice 1-5 BCABC Listening in > Task 1
Correct answer
(1) reception (2) new connections (3) distributed (4) green hand
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