辅助调整年度预算的准备工作。 o Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget 控制和分析部门的现行成本，以确保成本符合预算。 o Assists in the preparation of the hotel strategic plan, goals program, and Housekeeping Departmental Budget 辅助准备酒店的战略计划、目标规划和客房部的预算。 Occupational Health and Safety Responsibilities 职业保健和安全职责 ? Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same 熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针 的指导下确保行为落到实处。 ? Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 了解并坚持职业的、健康的、安全地立法、政策和程序 ? Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly 熟悉财产安全、急救、火灾和紧急程序，并安全及时地对机器设备进行控制。 ? Initiate action to correct a hazardous situation and notify supervisors of potential dangers 及时对危险的情形采取补救措施，并对主管通报存在的潜在危险。 ? Log security incidents and accidents in accordance with hotel requirements 根据酒店的要求对事件、事故进行记录。 Key Key Tasks Copyright InterContinental Hotels Group
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Competencies 重要能力 Drive For Results 为业绩努力 ? Compete against a standard of excellence by 重要任务 setting high performance standards and pursuing aggressive goals 通过设置更高的业绩标准和设立更富有挑战性的目标来获得更多的竞争力。 ? Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles 为能获得持续的提高、完成商业成效和扫除障碍而努力 Understanding the Business 了解酒店 ? Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information 了解、熟悉并对本部门和酒店的相关问题，掌握最新的知识，包括一些法 律知识。 ? Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies 员工手册和酒店制度要符合跟据洲际酒店集团的管理规则。 ? Demonstrates an understanding of competitors’ major strengths and weaknesses 了解竞争对手的主要优势和弱势。 ? Establishes and interprets key performance indicators to manage the business, 确定和说明关键的业绩运作方法以便控制营业 ? consistently takes into accounts financial implications of business decisions and recommendations 坚持获取财务方面的一些相关的商业决策和建议。 ? Has a broad knowledge of how the business is run, Copyright InterContinental Hotels Group
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focuses on the major factors necessary to ensure that the business is successful and profitable 具备广泛的商业管理知识，注重一些必要的因素以确保生意能成功并获得收益。 Problem Solving and Decision Making 解决问题和做出决定策 ? Diagnose problems and thoroughly analyse information to guide decision making 找出问题并全面分析相关信息以便做出正确的决策。 ? Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions 在做出结论和可行的决策时应评估、吸收客观的相关信息。 Customer Focus 顾客聚焦点 ? Build and maintain positive relationships with all internal customers and guests in order to exceed their needs 与内部员工和客人建立和维持积极的关系，以便能有效满足他们的合理需求。 ? Take action to address these needs in order to exceed their expectations 通过行动满足需求，甚至超出他们的期望值。 ? Create a positive hotel image in every interaction with internal and external customers 通过与顾客和内部员工的交谈为酒店树立良好的形象。 ? Adhere to hotel brand standards 坚持酒店的品牌标准。 ? Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests 保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施。 ? Assist guests and escort them to locations within Copyright InterContinental Hotels Group
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the hotel at their request 根据客人的需要，帮助和引导他们到酒店的各种场所。 ? Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs 了解关于酒店特别的节目及事情，以便知晓他们的需要并做出回复。 ? Maintain current Hotel information to be able to provide information to guests 了解酒店最新的信息以便为客人提供信息服务。 ? Implements procedures which enhance the guest experience 执行程序以便提升客人的感受经历。 Innovation 创新 ? Generate new ideas and encourage creativity from your staff 不断更新创新理念并从员工那里获得更多的创造力。 ? Recognize the need for new and modified approaches 关注需求的变化并及时调整方式。 Teamwork 团队 ? Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results 信任同事、主管、团队并互相交流积极的成果。 ? Actively participate in wider hotel meetings 参与更多的酒店会议。 ? Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication 专门与部门和酒店员工进行更为礼貌地接触，使其更具亲和力，增进Copyright InterContinental Hotels Group
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