W: Hello, Sunny Company Technical Support. How may I help you? M: Hello, I bought a TV set from your company last month, but there is something wrong. There is no sound. Whatever I do, the sound just won’t come out. It’s driving me crazy. Can you fix it? W: No sound? We can fix that. Now please, sir, would you mind telling me your name? M: OK. My name is Dave Miller. W: D-A-V-E, Dave, M-I-L-L-E-R, Miller. Is that right? M: Yes, it is. W: What is your address, sir? M: 24 Green Street. W: OK, 24 Green Street. When will you be at home, sir? M: I prefer Sunday afternoon. W: OK, Sunday afternoon. How do we reach you, sir? M: You can call me at 812-5536. W: Let me take it down. 812-5536. Right? M: Yes, that’s it. W: One more thing, sir, what type of TV do you have? M: Let me check. It’s TDK357. W: OK, got it. We’ll send out one of our best. Thank you for calling, sir. M: Thank you, too.
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