跨境电商售后客服模板 

售后客服模板：

1、模板一（收到订单后留言）： Hi,*****

Thank you very much for your order. We will send you the goods within 5 days. If any questions, don't hesitate to ask me, Hope we will have a good start cooperation. Thank you!

2、模板二（寄出订单）： Hello, ***.

It is a pleasure to tell you that your item is packed out on the way now.

It is by china post air mail, about 30 working days to arrive, please wait patiently. The tracking number is *******, tracking web:********, you can view its updated shipment on the web, which will be shown in 1-3 business days.

Also our after sales service will keep tracking it and send message to you when there is any delay in shipping.

We warmly welcome your feedback. Thank you!

3、模板三(客户30天后仍然没有收到包裹的留言）：

Hello ******, this is ***, I am sending this message to update the status of your order. The information shows the parcel didn't arrive your country, Apologize that the shipping is slower much than usual. Hope it is not a big trouble for you. Just now We extended the taking delivery time for you , thank you very much. Best Wishes. 4、模板四（货物到达海关后，提醒货运相关进展）： Hello Sir/Madam

This is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: ***************.

You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.

Best Wishes.

5、模板五（货物达到邮局）： Hello Sir/Madam

This is **. I am sending this message to update the status of your order. The information shows it is still transferred by Sydney post office. Tracking number：************. Please check the web *******.

You will get it soon, if your country Post delay it , please try to contact and urgent them, maybe you can get it earlier . Please note that package delivery. Hope you love the product when get my products. If so please give me a positive feedback. The feedback is important to me. Thank you very much. Best Wishes!