奔驰DMS系统培训文档

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Autoline DMS Dealer IT Training Guide

经销商IT人员DMS培训手册

Version 4.0

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Revision History

Author Song, Yang Sun, Quan Guo, Miaomiao Sun, Quan Date Version Chapters Original Version Updated Version Updated Version Updated Version Changes Enhance with printer setup Aligned with Live1,2,4,5 setup Aligned with NLP scope 2006/06/01 1.0 2008/09/01 2.0 2011/01/12 2011/12/12 3.0 4.0 页脚

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Content

1 2

综述 ............................................................................................................................. 6 系统架构及硬件标准 .................................................................................................... 7 2.1 2.2 2.3

Autoline DMS 系统架构介绍 ........................................................................... 7 Autoline DMS服务器 ...................................................................................... 8 DMS专属经销商网络 ...................................................................................... 8 2.3.1 2.3.2 2.3.3

2.4

2.4.1 2.4.2

网络硬件 ........................................................................................... 8 网络设置 ........................................................................................... 9 卫星展厅或其他分支公司的网络设置 ................................................. 11 EWANet ............................................................................................ 11 Footprints .......................................................................................... 11

其它DMS相关的网络系统 .............................................................................. 11

3 DMS客户端的安装与使用 ........................................................................................... 12 3.1 3.2 3.3 3.4

客户端安装 .................................................................................................... 12 客户端配置 .................................................................................................... 13 客户端的登录及个性化设置 ........................................................................... 14 DMS基本功能-系统使用程序 ......................................................................... 18 3.4.1 3.4.2 3.4.3 3.4.4 3.4.5

修改密码 .......................................................................................... 18 用户登陆查询 .................................................................................. 20 个人详细资料 ................................................................................... 21 IT Contact List .................................................................................. 23 SPOOL队列控制 ............................................................................. 23

4 CRM 客户关系管理模块 ............................................................................................. 24 4.1 4.2 4.3

用户访问控制 ................................................................................................ 24 4.1.1

相关说明 ......................................................................................... 25

MK ID list. ..................................................................................................... 27 客户满意度调查 ............................................................................................ 28

5 展厅销售模块 ............................................................................................................. 32

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5.1 5.2 6

销售员设定 ................................................................................................... 32 报价单解锁 ................................................................................................... 34

销售点系统模块(POS) ................................................................................................ 36 6.1 6.2 6.3 6.4 6.5

POS操作员与终端 ........................................................................................ 36 POS操作员与终端详细资料 .......................................................................... 37 查询pos操作员编号与终端编号： ................................................................ 37 终端详细资料与操作员报表 .......................................................................... 38 POS操作员及终端详细资料的设置 ................................................................ 39 6.5.1 6.5.2

6.6 6.7 6.8 6.9

POS操作员 ...................................................................................... 39 终端详细资料 ................................................................................... 41

解锁WIP ...................................................................................................... 42 经销商代码查询 ............................................................................................ 42 释放车顶号 ................................................................................................... 43 工时率修改 ................................................................................................... 44

7 车间调度 WL .............................................................................................................. 46 7.1 7.2

触摸屏设置 ................................................................................................... 46 触摸屏照片 ................................................................................................... 47

8 打印机设置 ................................................................................................................ 49 8.1

Kprint打印原理 ............................................................................................ 49 8.1.1 8.1.2 8.1.3 8.1.4

8.2

8.2.1 8.2.2 8.2.3 8.2.4 8.2.5

8.3

8.3.1 8.3.2

Kclient客户端 .................................................................................. 50 DMS服务器 ..................................................................................... 50 Kprint Server .................................................................................... 50 物理打印机 ...................................................................................... 50 硬件 ................................................................................................. 51 操作系统 .......................................................................................... 51 软件 ................................................................................................. 51 网络 ................................................................................................. 51 备份 ................................................................................................. 51 Kprint 软件安装 ............................................................................... 52 批处理文件kpservice.bat ................................................................. 54

Kprint Server系统配置 ................................................................................... 51

Kprint软件安装与配置 .................................................................................. 52

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8.3.3 8.3.4 8.3.5

8.4

8.4.1 8.4.2 8.4.3 8.4.4 8.4.5 8.4.6

8.5

8.5.1 8.5.2 8.5.3

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Resource 文件 .................................................................................. 54 Kform .............................................................................................. 57 Setup Queue .................................................................................... 57 手动选择打印机 ............................................................................... 58 基于用户ID细节中POS终端号的POS打印 .................................... 59 根据市场模块的用户访问控制设置CRM信函打印 ........................... 59 根据销售模块的销售员设定设置查询使用的打印机 .......................... 59 DUMMY Printer .............................................................................. 60 查询已打印作业和重新打印 ............................................................. 60 基本信息确认 .................................................................................. 63 常见打印问题 .................................................................................. 64 FAQ ................................................................................................ 65

系统中的打印机设置 ..................................................................................... 58

常见DMS打印问题的判断与解决方法 .......................................................... 63

Annex DMS 用户ID管理办法 .................................................................................... 70 9.1

适用范围 ....................................................................................................... 70 9.1.1 9.1.2

9.2

9.2.1 9.2.2 9.2.3

9.3

9.3.1 9.3.2 9.3.3

9.4

9.4.1 9.4.2

适用对象 ......................................................................................... 70 用户ID的变更范围 ......................................................................... 70 关键用户的日常管理 ........................................................................ 70 经销商IT的日常管理 ...................................................................... 70 终端用户的日常管理 ......................................................................... 71 变更管理流程： ................................................................................ 71 变更原则 ......................................................................................... 72 申请表填写规范 ............................................................................... 72 密码规则 ......................................................................................... 73 用户密码的日常管理 ........................................................................ 73

用户ID日常管理 .......................................................................................... 70

用户ID变更管理 ........................................................................................... 71

用户ID的密码管理 ....................................................................................... 73

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