gather all your carry-on baggage with you as you leave the plane. Our ground staff will give you further information. Thank you for your understanding and cooperation!
61、备降后
女士们、先生们：
本架飞机由于——原因备降在——机场。决定在此站下飞机的旅客，请务必与客舱乘务员或地面工作人员办理相关手续后再离开，以免给我们的后续工作及其他旅客带来不便。谢谢您的合作！ Ladies and Gentlemen：
Our aircraft has landed at ____airport due to ____. Those who decided to disembark at this airport, please complete the relevant formalities with the flight attendants or ground staff. Thank you for your cooperation!
62、延误后对转机旅客的广播
女士们、先生们：
本次航班由于——原因造成延误，耽误了您的宝贵时间，给您的出行造成了很多不便，我们对此表示歉意。
需要在转机的旅客，请您告诉客舱乘务员，我们将尽快为您联系（这里的南航服务代表）地面工作人员。飞机落地后，将由他们协助您办理转机事宜。如有其他需要，也请随时提出，我们将尽力为您服务。
Ladies and Gentlemen：
We are sorry for the delay of our flight due to ____.
Those who planned to transfer at this airport, please approach the flight attendants. We will contact (the China Southern representative ) our ground staff. After landing, they will help you with you connecting flight. If you require any further assistance, we’ d be glad to help you.
63、安抚旅客广播（航班延误时）
女士们、先生们：
现在是（主任）乘务长广播。今天我们的航班由于——（天气不符和飞行标准/ 航空管制/ 机械故障/ 个别旅客）原因造成了延误，您急切的心情我们非常理解，但是，当安全和正点发生矛盾、不能兼顾时，我们会首选安全。我们感谢您的宽容和理解，您的耐心等候和积极配合是对我们工作的巨大支持。我们机组全体工作人员代表南方航空公司再次感谢您的理解与配合。谢谢！ Ladies and Gentlemen：
This is your (chief) purser speaking. We are awfully sorry for the delay of our flight due to _____(bad weather conditions/ air traffic control/ mechanical trouble /passnger late arrival).
Because your safety is our primary concern, safety first is our guideline. We thank you for your kind understanding, patience and cooperation.
64填写旅客意见卡
亲爱的旅客朋友们：
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感谢您一直以来对中国南方航空公司的关注与支持！南方航空愿成为您的“空中之家”。倾听您的意见，获知您的建议，一直是我们改善、提高服务的重要途径。如果您觉得不满意，请告诉我们，我们将尽力做得最好。现在客舱乘务员将发放意见征询卡，（在客舱里设有旅客意见本）欢迎您留下宝贵意见，能够真诚为您服务，我们感到十分荣幸，并衷心期待与您在度相逢！ Ladies and Gentlemen：
Thank you for flying with China Southern Airlines!
We are committed to providing the best in-flight service possible and we’d like to know how we are doing. We are working every day to make every flight the very best possible. Flight attendants are now circulating the cabin to hand out evaluation cards. Please take a moment to share with us your thoughts about out in-flight service. We will collect the completed forms later in this flight. Thank you for your assistance!
65、救生衣的管理
女士们、先生们：
机上救生衣属于飞机应急救生设备，仅供紧急情况下使用。在飞机正常运行中，任何随意移动、搬弄甚至带离飞机的行为都将被视为违法行为，我们将依照有关规定要求相应的赔偿。请大家遵守并配合客舱的安全工作。谢谢！ Ladies and Gentlemen：
The life vest on board can only be used under emergency situation. Under normal situation, any action of removal, takeaway is forbidden. Your compliance of the rule is appreciated. Thank you!
66、禁烟告示
女士们、先生们：
请注意！
为了您和他人的身体健康，同时为了确保飞行安全，请不要在机上任何区域吸烟。敬请各位合作！ Ladies and Gentlemen：
This is a non-smoking flight. Smoking onboard is an offence and is forbidden. Your cooperation is appreciated. Thank you!
67、机组休息区
女士们、先生们：
在本次航班中，客舱——排至——排机组休息区域。仅供机组人员休息时使用。谢谢！
Ladies and Gentlemen：
Please be advised that from row___ to row____is a rest area for our crew members only. Thank you for your cooperation.
68、停止销售免税品（美国）
女士们、先生们：
根据美国当局规定，在——至——区间，停止机内免税品的销售。谢谢！
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Ladies and Gentlemen：
According to U.S. Customs regulations, duty-free items may not be sold between___and ____. If you would like to purchase any duty-free items on this flight, please do so before we reach____ or after we leave ____. Thank you!
69、广播找人
女士们、先生们：
请注意！现在广播找人，——旅客，当您听到广播后，请您到——有人找（与客舱乘务员联系）。谢谢！ Ladies and Gentlemen：
May I have your attention please?
Mr. (Mrs., Miss) ____please go to____as someone is looking for you (please contact a flight attendant). Thank you!
70、失物招领
女士们、先生们：
请注意！有哪位旅客在——遗失了物品，请尽快与乘务员联系。谢谢！
Ladies and Gentlemen：
If there is passnger who has lost ___in ____, please notify a flight attendant by pressing the call button. Thank you!
71、生日祝词
女士们、先生们：
今天对于就坐于——排——座——（先生/ 女士/ 小朋友）来说是个特别的日子。今天是他/ 她的生日。 ——（先生/ 女士/ 小朋友）：我们非常高兴能够在您生日之际与您相会在万里蓝天，请接受我们全体机组人员的真诚祝福，（我们还特别为您送上一份小礼物，希望这段旅途给您留下美好的回忆。）祝您生日快乐，平安如意！ Ladies and Gentlemen：
Today is the birthday of Mr. / Mrs. /Miss____, seated in Row No. ____.
On behalf of China Southern Airlines it is our great pleasure to offer birthday greetings to Mr. /Mrs. /Miss____(and we have a gift to him /her).
To Mr. /Mrs./Miss ____, a very Happy Birthday!
72、关于使用卫星电话
女士们、先生们：
本架飞机的前部（中、后部）设有国际卫星直拨电话，在您座位前面的口袋里备有说明书，请您阅读，欢迎您使用。谢谢！ Ladies and Gentlemen：
This aircraft is equipped with satellite telephones located in the front (middle, rear) of the cabin. You will find an Operation International card in the seat pocket in front of you. If you have any questions, please contact your flight attendant. Thank you!
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73、公安人员上机执行公务
女士们、先生们：
我们刚刚接到有关部门的通知，地面公安人员需要上机执行公务，为配合他们的工作，请您在座位上稍等片刻。谢谢您的合作！ Ladies and Gentlemen：
Members of local law enforcement are currently on board our aircraft and we ask that all passengers remain in your seats. Thank you for your cooperation.
74、升舱
女士们、先生们：
本次航班的头等舱（和公务舱）还有部分空余座位。如您需要办理升舱服务，请与乘务员联系。谢谢！ Ladies and Gentlemen：
We are pleased to inform you that we have some First Class (and Business Class) seats available on our flight today. If you desire to upgrade, we will be pleased to assist you. Thank you!
三、 专机
75、专机起飞广播
尊敬的——主席（总理、阁下）：
/尊敬的代表团贵宾们： /尊敬的首长： 女士们、先生们：
你们好！我代表——机组热烈欢迎您乘坐中国南方航空公司专
机前往——，我们能有机会为您服务感到非常荣幸。
由——到——的飞行距离是——公里。预计空中飞行时间是——小时——分钟。
祝您旅途愉快！谢谢！
Your Excellency President (Prime Minister /Premier) and all other
members of the delegation: Ladies and Gentlemen：
Captain ____and your crew are pleased to welcome you aboard China Southern Airlines’ flight to _____and we are honored to be at your service. The entire in-flight crew is here for your safety and comfort. If there is anything we can do to make your flight more enjoyable, please call on us at anytime!
The distance between _____and______is _____ kilometers, the estimated flying time is ____. We ask that you sit back, relax and enjoy your journey!
76、专机落地广播
尊敬的——主席（总理、阁下）：
/尊敬的代表团贵宾们： /尊敬的首长：
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女士们、先生们：
你们好！我们的飞机已经降落在——机场，当地时间是——，地面温度为——摄氏度，——华氏度。
感谢您乘坐中国南方航空公司专机！祝您访问成功！谢谢！ Your Excellency President (Prime Minister /Premier) and all other members of the delegation: Ladies and Gentlemen：
Our plane has just landed at ____airport. It is ____ (am/ pm) local time.
The outside temperature is ____degrees Celsius (or_____degrees
Fahrenheit).
Thank you for flying with China Southern Airlines and we wish you a
successful visit! 77、各国使节 尊敬的各国使节：
你们好！我代表——机组，欢迎您乘坐中国南方航空公司专机前往
——、——等地观光、游览，我们能有机会为您服务感到非常荣幸！
由——至——的飞行距离是——公里。预计空中飞行时间是——小时——分钟。飞机很快就要起飞了，请系好安全带，本次航班全程禁烟，请您不要吸烟。
祝各位贵宾旅途愉快！谢谢！
Good Morning (afernoon/ evening ), Ladies and Gentlemen：
The captain and your crew welcome you aboard China Southern
Airlines’ flight to ____ and we are honored to be at your service.
The distance between _____and______is _____ kilometers, and the
flying time will be about _____. We will be taking off shortly. Please be sure that your seat belt is
fastened, your tray is in upright position. This flight is a non-smoking flight. Please do not smoke onboard.
The entire cabin crew is here for your safety and comfort. If there is
anything we can do to make your journey more enjoyable, please don’t
hesitate to call on us at anytime.
78、劳务专家 女士们、先生们：
早上（下午/ 晚上）好！欢迎您乘坐中国南方航空公司飞机前往——。
你们远离祖国亲人，在援外期间辛苦了！我代表——机组表示亲切的问候。
今天，我们能有机会为您服务感到很荣幸。
由——到——的飞行距离是——公里。预计空中飞行时间是——小时——分钟。
飞机很快就要起飞了，请您坐好，系好安全带，本次航班全程禁烟，请您不要吸烟。
祝您旅途愉快！谢谢！
Good Morning (afernoon/ evening ), Ladies and Gentlemen：
The captain and your crew sincerely welcome you aboard China
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