酒店前厅部年终工作总结

business affairs center is used expire forms for reporting statistics will print draft paper; supervise and urge the employee of acmodation is managing with water and electricity; control good office articles for use, had used each each pieces of paper, pen. pass these control, achieve for the hotel close make the contribution with antechamber due ministry. 3, the sale consciousness that strengthens employee and sale skill, rise to lead antechamber ministry basis market condition, actively is advanced medicinal powder guest room sale, e this year the hotel rolled out a series of plan of guest room sales promotion if: the sales promotion activity such as 1000 yuan of certificate of fan room, integral card, acting gold, card, dest clerk is in hotel privilege policy while mix according to market level that day enter a circumstance to master house

price neatly, e loose downstage the guest had apparent addition, enter rate rise somewhat, emphasize dest clerk: “ wants downstage guest only, we want the tenet that method lets ” of guest take up one’s quarters, strive for more live entering to lead. 4, pay attention to the harmonious job hotel between departmental door to resemble a big family, the hard to avoid in working between branch and branch can happen grind, harmonious stand or fall is affected in working lieutenant general by huge. antechamber ministry is the centre branch of whole public house, it is having close working relationship with the branch such as meal, sale, guest room, be like occurrence problem, we undertake can actively harmony settlement with this branch, avoid its

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aggravation, because mon goal of everybody is for the hotel, be not solved and had handled the negative effect with will be brought certain to the hotel. 5, strengthen of all kinds forms for reporting statistics to reach declare at customs the management of data is downstage the visitor that enters to every according to the regulation of public security bureau undertakes registering, input puter, the cable concern interconnected system that the data of the guest outside the condition adopts a hotel is seasonable to national security bureau division of discrepancy condition management undertakes declaring at customs, carry out the announcement that public security bureau allots seriously, live to every the guest’s valuable undertakes remindful check. all forms for reporting statistics and data appoint antechamber ministry person specially assigned for a task is responsible, undertake classified filing to forms for reporting statistics and every months of statistic appears in the newspaper. guest room ine and ine of two years of guest room undertook contrast XX, housing rate increased, but ine decreased however yuan, because,main reason is between hotel industry malign contend for unexpectedly bring about average room price to reduce, enter rate increase and ine reductive phenomenon, after watch of guest room overview is added. achievement is satisfactory, but be in us insufficiently deep also consciousness and experience arrive: 1, flexibility and initiative are lacked on the service; 2, the equipment ageing of telephone exchange creates line not free, cause a guest to plain constantly; 3, individual new employee operates

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inexperience to own job; 4, ageing of copycat of business affairs center, printer, duplicate and printed result are bad, affected the ine of business affairs center directly. made new sale index and task to business branch according to the hotel, it is two years to antechamber ministry important year, finish the job to can cooperate to sell a ministry, make a plan of 0 years of two jobs especially: 1, continue to strengthen groom, improve the integrated quality of employee, improve service quality; 2, stable employee rank, reduce the liquidity of employee; 3, ” of software of “ of ageing of “ hardware ” fills, through improving a service quality makes up for the inadequacy of equipment ageing; 4, the skill of carry out room that increases downstage staff, increase medicinal powder of the guest enter rate, strive to finish the sale job of hotel make known to lower levels. be about to begin one new year, antechamber ministry faculty will provide the most excellent service with xiang bin of new spiritual outlook and real operation’s guest, carry out “ guest consummate, serve the purpose of the first ” .

第四篇：XX年酒店前厅部工作总结 XX年酒店前厅部工作总结

had gone XX, in this year, xx big public house manages next having of pany and xx pany jointly in xx bigger change, the capital with two devoted and many partner undertook update and be transforminged to facilities of hotel part facilities, bedraggled and old 3 buildings do business through decorating,

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those who made up for hotel recreation project is vacant, make the service project of the hotel more perfect, be aimed at the problem of guest room peculiar smell, through opening a window ventilated got essential settlement, at the same time old to guest room tv undertook updating …… , all these brought opportunity of survival and hope to the hotel. of the level of service of perfect, employee of the project of newer, service of hotel facilities rise further, the best result that throughout history obtains in making xx big public house criticizes review a case in which a death sentence has been passed by a lower court in the star XX the 2nd, make xx big public house had taller reputation in hotel industry. these active management that are store level leader and all hotels are departmental the effort of door employee is not divided. so the hotel pays attention to the cultural and ideological progress of employee relatively, created good life vacuum to employee, transform the washhouse of the hotel the amphibious room of a capacious employee dining-room and employee activity, acquired the recreational project such as card of ping-pong, ping-pong desk, chess, begin each race for many times, the constitution that enhanced employee namely abounded the spare life of employee again, the hotel still went to installation of solar energy hot water employee dormitory, solved the problem that employee winter bathes. all these employee can pass serious work to sign up for a hotel back and forth only. e this year below the circumstance that antechamber ministry changes ceaselessly in personnel, all

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