Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by: ●identifying the critical positions
●determining the most important competencies for those positions ●providing the education, training and feedback required by employees ●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
操作提示：正确选T，错误选F。
1. Performance management is a very important part of any quality human resource system. T 2. The aim of performance management is to punish the unqualified employees. F
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. T
4. Every enterprise can expect high performance from each employee. F 5. “Performance management” is also called “performance appraisal”. F 第二套
一、选择填空题（每题10分，共5题） 题目1
— I think I have made a great mistake.
选择一项：
C. I don't think so. It's not your fault. 题目2
— Over-the-top? You mean… 选择一项：
A. Well, sometimes your co-workers feel that you are too loud. 题目3
They have come to the conclusion ________ this winter will be even colder than before. 选择一项： A. that 题目4
Please ask the solicitor what his ________ would be to take the case to court. 选择一项： B. fee 题目5
A child's character is greatly influenced by his home ________. 选择一项： B. environment 题目6
二、阅读理解：根据文章内容，完成选择题（共50分）。 How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review. What to Do When Receiving a Bad Performance Review
It's best to listen attentively. And make comments or remarks only when asked for them.
Besides, during the performance review, you will be given the chance to respond and may disagree. What to Do After Receiving a Bad Performance Review
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions. Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time. 操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review? C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review? C. Learn from the review.
3. What should you do if you do not agree with the bad performance review? B. Make a written statement on your own behalf if it is allowed. 4. How do you improve a bad performance review A. Understand the established performance standards.
5. Why should we understand the cause of a bad performance review? B. Because it encourages and motivates the worker to do better. 单元自测 6 第一套
一、选择填空题（每题10分，共5题） 题目1
— Which of these hats do you want? — _______ . Either will do. 选择一项：
A. I don't mind 题目2
— If you don't believe in yourself, no one else will. — _____. Confidence is really important. 选择一项：
C. I couldn't agree more 题目3
Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work. 选择一项： C. reduce 题目4
He ordered that nothing ________ until the police arrived. 选择一项：
B. should be touched 题目5
By the end of the year, the sales plan for the next year______. 选择一项：
B. will have been made 题目6
二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, unable to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something wonderful could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of mail had been received and sorted.
As a family, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and successfully. These letters, we realized, had to be shared. And so here we offer one of them to you. 第二套
一、选择填空题（每题10分，共5题） 题目1
— Can I have three days off next week, Mr. Smith? — _____. I can manage without you. 选择一项： B. Of course 题目2
—I'm going to Beijing for a few days. — _______. I wish I could go with you. 选择一项：
C. I really envy you 题目3
He ordered that nothing ________ until the police arrived. 选择一项：
B. should be touched 题目4
All _____ glitters (闪闪发光) is not gold. 选择一项： A. that 题目5
By the end of the year, the sales plan for the next year______. 选择一项：
B. will have been made 题目6
二、阅读理解：根据文章内容，判断正误（共50分）。
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