酒店管理RS HOW TO CLEAR WELCOME AMENITIES——集团连锁酒店管理公司
HOW TO CLEAR WELCOME AMENITIES
GUEST EXPECTATION:
That welcome amenities are cleared as soon as they are finished.
Why is this task important for you and our guests?
Answers:
1. To maximize guests satisfaction
2. To ensure the amenities are cleared efficiently
3. To ensure amenity equipment is recorded when return 4. To ensure equipment is controlled
STEPS 1) Check expected departure list HOW/ STANDARDS Check on the departure list which guest will and have checked out. Start with these rooms first to clear 2) Proceed to particular room no. Press the doorbell once, and say to clear amenities with a clear and loud voice: TRAINING QUESTIONS 1. Why should you check the check out rooms? 2. Why should you start with these rooms first? 1. Why should you announce yourself? 1
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“Room service, may I come in?” Wait for a few seconds, if no reply, press the bell again. Use a loud voice, but do not yell loudly. Stand straight in front the door and face to birds hole to let the guest see your face should there be a guest be in the room. If no reply, use your master key to pen the door. 3) Clear away the amenities 2. Why should you stand straight in front of the birds’ hole? Remove all amenity and equipment 1. Why should you remove all the from the rooms. equipment from the room? 1. Why do you record the removed equipment? 4) Record in amenity book Record all the equipment items in the logbook accurately 5) Last minute changes Stay in contact with the front office. Last minute extensions require changes! 2
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