iPhone 4
Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4. Calls were dropped suddenly and frequently causing wide spread dissatisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call – not a great feature for a handheld device mainly used to make calls. Meanwhile Apple continued to deny or minimize the problem. As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem.
All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place. 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。 1. provide well designed products. T
2. place company's interest at the first place. F 3. understand customer needs. T
4. satisfy all employees' requirements. F 5. produce qualified products. T 第三套
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。 题目1
— How is everything going?
— ________________, we've been quite busy this month and there's been quite a lot of progress since the last inspection. 选择一项：
……B…… As you can see 题目2
—________________ about it now?
—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refun……D…… 选择一项：
……C…… What's being done 题目3
I'm going to have a ________ with Mark about this issue tomorrow. 选择一项： ……C…… word 题目4
A Chinese company is going to _______ over the well-known Japanese company TOSHIBA Corporation. 选择一项： ……B…… take 题目5
Unluckily, some Quality Management System failures _____________ headlines. 选择一项： ……A…… do make 题目6
二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。 Total Quality Management (TQM)
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management from the customer's point of view. 单元自测8 第一套
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。 题目1
—We have sent out leaflets to all residents, explaining what to do in an emergency. 选择一项：
……B…… What have you talked to the public？ 题目2
—Perhaps we should climb out of the window and jump down? It's only two floors. —_________________We'd better wait for the rescue. 选择一项：
……B…… No, we can't do that. 题目3
Government agencies are responsible for declaring the evacuation of a given area and will, in many instances, already have evacuation plans ______. 选择一项：
……C…… in place 题目4
When you complete Part 1, you will be able to learn __________. 选择一项：
……B…… what to do for specific hazards 题目5
Many disasters allow no time for people to gather even the most basic necessities, which is ______ planning ahead is essential. 选择一项： ……A…… why 题目6 二、阅读理解
阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。（每题10分） How to Prepare an Emergency Response Plan for Your Workplace
Emergencies and disasters can occur any time without warning. The more you are prepared for them, the better you will be able to act, reducing panic and confusion when an emergency occurs. Emergency response plans (ERPs) are intended to provide clear and effective steps for managing an emergency. An ERP should deal with a variety of issues including evacuation of buildings, communication with local emergency services and the general public, individual roles and responsibilities during an emergency, and supplies and materials that may be neede……D…… Follow these basic guidelines to develop an effective ERP for your workplace: ? Determine when an evacuation would be necessary.
? Choose primary and secondary evacuation routes and emergency exits. Make sure they are clearly
marked and well lit. Post signs.
? Install emergency lighting in case a power cut occurs during an evacuation.
? Ensure that evacuation routes and emergency exits are wide enough for people to be evacuated, clear at all times, and unlikely to expose evacuating people to additional hazards. ? Coordinate your plan with the local emergency management office.
? Choose “evacuation wardens” who will help others during an evacuation and account for employees. ? Establish specific evacuation procedures. This includes a sample ERP to give you a better idea of what your procedures should include.
? Establish a system for accounting for evacuated employees.
? Hold emergency drills at least once a year to ensure that employees know what to do in an emergency and to test the effectiveness of emergency exit routes and procedures. Keep records of such drills. ? Consider the transportation needs of employees.
? Post evacuation procedures where employees can read them.
? Establish procedures for helping people with disabilities and people who do not speak your local language.
? Consider how you could quickly get important personal information about employees in an emergency (for example, contact numbers for their home, next-of-kin, or special medical conditions. 操作提示：句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。
1. The emergency response plan is needed for reducing panic and confusion when an emergency occurs. T
2. Supply of basic necessities is not included in an ERP. F
3. According to the passage, the blocked emergency exits can help avoid further hazards. F 4. The evacuation plan of your workplace should be in line with that of local emergency management office. T
5. To ensure that employees know what to do in an emergency and to test the effectiveness of emergency exit routes, the emergency drills should be held once half a year. F 第二套
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。 题目1
— Fire, fire service please! There's a huge fire here. 选择一项：
……A…… 911, how may I direct your call? 题目2
—Perhaps we should climb out of the window and jump down? It's only two floors. —_________________We'd better wait for the rescue. 选择一项：
……B…… No, we can't do that. 题目3
______ these potential problems, two-way radios are preferable as they are extremely reliable for short distances and can broadcast to several people at once.
选择一项： ……B…… Given 题目4
Many disasters allow no time for people to gather even the most basic necessities, which is ______ planning ahead is essential. 选择一项： ……A…… why 题目5
Some of the risks may be relevant to your community. Find out which ones by ______ www.GetPrepare……D……uk. 选择一项：
……A…… visiting 题目6 二、翻译
为下面的句子选择正确的翻译（每题10分）。 操作提示：通过题干后的下拉框选择题目的正确答案。
1. Building occupants should not re-enter the building until cleared by emergency personnel. ……C…… 楼房的居民在危险情况没有被应急人员清除完前不应该再次进入楼道。
2. In addition, it is recommended that all staff and faculty members maintain a personal emergency kit in their work are……A……
……A…… 此外，建议所有员工在工作区放置一套个人急救包。
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