酒店员工培训-宴会收档

Banquet Closing Duty

宴会收档

Standard:

标准：

宴会收当时要参照宴会收当工作清单来确保所有工作已完成。

Closing checklist is used always, to ensure banquet area is properly closed after all functions have finished.

Procedures: 程序： 1. Make sure no guest is present inside 1. 要确保所有客人都已离开宴会厅。

function room.

2. 查看第二天的宴会预订单，确保所有准备工2. Check the following day event order;

ensure all set up are ready and properly 作都已做好。 done. 3. Inform security if guest belongings are left

3. 如在宴会厅内发现有客人的遗留物品，要通in the function room.

知保安部。

4. Check the stewarding area and ensure no

4. 检查管事区域，确保无营业物品遗留在外

operation equipment left in an open area. 面。 5. Check service bar cleanliness and all 5. 检查吧台区域的清洁情况，确保所有冰箱都

fridges are locked. 已上锁。

6. Ensure general/bar/food store requisition 6. 确保酒水、食品等出库单都以填好。

7. 填写工程报修单，并送到工程部。 forms are completed.

8. 确保所有撤换下来的布草都已分类并点数。 7. Fill in maintenance form and send to

9. 检查所有电器设备，保证都已关闭或切断电

Engineering Department. 源。 8. Ensure all soiled linen is sorted and 10. 通知管家部清洁地面或地毯。

counted. 9. Check all electrical equipments and make

sure they are off power.

10. Inform Housekeeping to clean the

floor/carpet.

Procedures: 程序： 11. Check all back of house areas 11.检查所有非营业区域(走廊、备餐间、库

房、办公室、厨房等)的清洁情况，以及所(corridors/pantry/storeroom/office/kitch

有营业物品的存放、上锁情况。 en) cleanliness and all service utensils and

equipment are properly stored and locked.

12.确保没有酒水、食品等遗留在外面。

12. Ensure no food and beverage item left in

an open areas.

6/16/2021 Page 1 of 2

1

Banquet Closing Duty

宴会收档

13.通知工程部将照明和空调全部关掉。

13. Call Engineering Department to switch off 14.确保客人休息厅干净整洁。

lighting and air conditioning. 15.将一些需要跟进的事宜写在交班本上，以便14. Make sure foyer area is tidy and clean. 第二天早班进行跟进。

16.完成当日销售/营业报表。

15. Write down all messages on the logbook

that needs morning shift to follow up.

17.锁好所有的门。

16. Complete the daily sales/business report.

将钥匙交还给前台

17. Lock up all doors.

Return the keys to Security Office

-End – -完-

6/16/2021 Page 2 of 2 2