酒店员工培训-自助餐的服务

Buffet Service 自助餐的服务

Standard:

Waiting Associates must keep buffet table clean, tidy and topped up. The buffet table should always appear fresh and ready for guests.

标准：

自助餐值台人员必须舒适保证自助餐台面的清洁、整齐和美观使每一个客人都认为他是第一个享用者。

Procedures: 程序： Buffet Table: 自助餐桌：

1. As guests help themselves to the food, the 1. 当客人取食品时，服务员应礼貌热情的

service person should recommend politely

推荐并主动的协助客人拿取。

and help the guest actively.

2. 当食品或果汁少于30%时，服务员必须通2. As food or juice items become less that

知厨房及时添加。 30% full, banquet associate will inform

3. 及时更换、补充餐具，用具。 kitchen to refill.

3. Cutlery will be changed and topped up as 4. 自助餐台必须保持整洁和干净。

necessary. 5. 如果桌面上撒有汤汁，要用干净的餐巾4. The buffet table must be always kept clean 覆盖上。

and tidy.

6. 擦拭并及时更换食品标牌。

5. Use a clean napkin to cover if sauce spilled

7. 所有的保温设备开关必须完全打开。 on table.

6. Clean and replace buffet name card as

客人用餐桌： necessary.

1. 将桌上的空盘、脏盘收走。 7. All chafing dishes, soup warmers and

must be remain switched on throughout 2. 更换烟灰缸。 the service. 3. 帮助客人添加饮料。 4. 帮助有需要的客人取自助餐食品。 Guest Table:

5. 随时查看餐台。

1. Remove all empty and soiled plates.

2. Change dirty ashtray timely.

3. Refill the beverage periodically.

4. Help guest if they need something from

food station.

5. Always be attentive and helpful.

-完- -End –

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