. Many adjustments（调整）have to be made A. ifB. andC. but
the family routine（日常工作） needn’t be disturbed completely. Often it can be rearranged with home duties simplified to save time and energy thus reducing A. strainB. troubleC. worry
on the family.
The reasonable responsibility for giving nursing care is usually A. consumedB. obtainC. assumed
by one person, frequently the mother. A. consequentlyB. moreoverC. however
, in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs.
【答案】：B. affected；C. but；A. strain；C. assumed；A. consequently
111.They have learned about ______ in recent years. A. several hundreds English words
B. hundreds of English words
C. hundred of English words
【答案】：hundreds of English words
112.I didn’t do ______ last week. A. nothing
B. something
C. anything
【答案】：anything
113.I would rather ______ two weeks earlier. A. you should come here
B. you came here
C. you had come here
【答案】：you had come here 114.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt’s house, and he brought it back home with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked to them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn’t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violin----she called it the Erio Sound.
1. Mary’s father .
A. bought the violin from a shop
B. borrowed the violin from a friend
C. got the violin from his aunt
2. Mary began to need a better violin when she was about .
A. 10
B. 11
C. 12
3. The man at the concert told Mary’s parents that .
A. she had real talent
B. her voice was very good
C. She needed a better teacher
4. Mary
when she was 16.
A. graduated
B. set up her own group
C. had a new violin
5. Eric Sound was the name of .
A. Mary’s violin
B. Mary’s music group
C. Mary’s friend
【答案】：C；B；A；B；B
115.Her article is ____ in her class. A. better
B. well
C. the best
【答案】：the best
116.—Customer: We have ordered for almost one hour. Why is it so hard to get our dishes ready in your restaurant?
—Waiter:
A. I’m really sorry about that.
B. I don’t think it’s hard.
C. You’ll get it next time.
【答案】：I’m really sorry about that.
117.—
— Neither do I. Look at our community, it is such a mess. A. Our service center don’t offer much help for us.
B. I really don’t think our service center is satisfying.
C. I’m slightly satisfied with our service center.
【答案】：I really don’t think our service center is satisfying.
118.We feel with the inconvenience the service center brought us. A. disappointed
B. worried
C. surprised
【答案】：disappointed
119.I don’t know . I just arrived here two minutes ago. A. what’s going on
B. how is going on
C. who is going on
【答案】：what’s going on 120.
二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:
Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.
Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.
Show that you care: Use every opportunity to express your apology and understanding. You have
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