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电大2018-2019年度管理英语4参考答案

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..

4. How does Gillette create its innovation culture?回答不正确

A. Put innovation at the heart of strategy, and persist it in every message. B. define jobs around innovation.

C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs . A. discussion and revise B. failure and courage C. support and cooperation 答案:1. B

2. B

3. A

4. C

5. C 回答不正确

三、判断正误

1、in competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive contributes

work culture cultivates to higher

performance;

greater employee

higher

satisfaction;

greater employee improved

satisfaction

performance impacts client outcomes;

improved client outcomes contribute to service excellence. Positive

work

cultures

are built

over time and need constant

attention.

Such cultures

are

dependent on leadership vision and values.

26. A positive work culture will give workers more satisfaction. 27. Positive cultures have a lot to do with leadership vision and values.

28. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.

29. In competitive markets, leaders are under more and more pressure to keep a positive work

;..

culture.

30. Positive work culture can be built in a short time. 答案:26. T

27. T

28. F

29. T

30.F

26. Nokia lost the smartphone battle because its technology was not as good as that of Apple. 27. Nokia’s middle managers were frank to tell the truth, but the top ones didn28. Nokia

’s top managers were frank to hear the truth, but the top ones didn

29. Middle managers in Nokia delivered results more than they promised earlier. 30. Nokia

’s top managers should have had better conversation techniques to encourage internal

coordination and truth. 答案:26.F

27. F

28. T

29. F

30.T

1. Communication and leadership don't always go hand in hand.回答正确

2. The say-do gap happens when people misunderstand their leader's intention.回答正确

3. Using technical jargon makes a leader convincing.回答不正确

4. Communicating sincerely is always the best.

回答正确

5. Observation is as important as communication when you want to know what people really think.回答正确

答案:1. F 2. F 3. F 4. T 5. T

1. Team building event is traditionally related to playing games at resort.回答正确

2. The author claims that playing games together is as important as form teams to solve real work

;..

..

t list

them.

’..

issues and to improve real work processes for team building.3.

“Retreat

回答正确

” in the first paragraph means withdrawal of troops after a defeat.

回答不正确

回答不正确

4. Ice breaking motivates team members compete with each other.5. A good teamwork culture enables individuals make more efforts together.答案:1.T 2.F 3.F 4.F 5.T

1. A CEO only needs to be passionate and enthusiastic.回答正确

2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords. 3.

“A one-sided note

” refers to the root of PayPal's problem.

problems,

good

executives

回答不正确

find the root of a problem

in their

4. When faced with internal executive team first.

5. Good executives need to give feedback immediately when they are listening to the staff.正确

答案:1. F 2. T 3. F 4. T 5. F

回答不

1. Performance management is a very important part of any quality human resource system.不正确

2. The aim of performance management is to punish the unqualified employees.

3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.

4. Every enterprise can expect high performance from each employee.

回答不正确

回答不正确

回答不正确

回答

;..

..

5. “Performance management

” is also called “performance appraisal”.回答不正确

答案:1.T

2.F 3.T 4.F

5.F

1. Jack Welch retired at the age of 65.回答不正确

2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.回答不

3. If the business could not meet Welch's change requirements, its manager had 3choices.正确

4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.回答正确5. The Work Out lasted a week.回答不正确答案:1. T

2. F

3. T

4. T

5. F

1. A positive work culture will give workers more satisfaction.回答不正确

2. Positive cultures have a lot to do with leadership vision and values.

回答正确

3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.回答不正确

4. In competitive

markets, leaders are under more and more pressure to keep a positive culture.回答不5. Positive work culture can be built in a short period of time.回答不正确

答案:1.T

2.T 3.F 4.T

5.F

1. The final goal of the strategic planning process is a strategic plan.回答正确

;..

work

回答不

..

2. A strategic plan is valuable if it is executed.3. There are four keys to successful implementation.

回答正确

回答不正确

4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.5. Leadership's idea determines all.答案:1.F 2.T 3.F 4.T

5.F

回答不正确

回答正确

四、完形填空

This evening I met a friend at a local bar. She brought her laptop

回答不正确

so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off

回答不正确

. And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared.

I grabbed

the laptop off the bar to inspect it and the problem

instantly

arose itself. The

bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop laptop's 17 inch screen

回答不正确

无意地) placed behind the

was sitting.

While we were chatting

and shifting

the

, we somehow spilt a glass of water that the waiter had inadvertently (screen, which was out of our view.

When life throws id some troubles like this, it typically doesn't make any sense to us, and our

;..

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