WHAT TO DO IN AN EMERGENCY 紧急情况下处理方法 Any incident falling into any one of the following categories should be reported immediately to Wendell Couch in the Risk Management Department and Liz Collinson in the Legal Department. 发生如下任何事故时，应即刻上报总公司风险管理部Wendell Couch以及法律部Liz Collinson. (1) Rapes or Sexual Assaults 强奸或性侵犯 (2) Aggravated Assaults of Guests, Invitees or employees which result of physical injury 对客人、被邀请者、员工恶性攻击造成的身体伤害 (3) Death of Guest, Invitees or Employees 客人、被邀请者、员工的死亡 (4) Drowning or other pool incidents that result in quadriplegic or paraplegic injuries 溺水或其它泳池事故造成四肢瘫痪或截瘫的损伤 (5) Fire or Natural Disasters resulting in major property damage, severe injury or death to guest(s) or employee(s) 16
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火灾或自然灾害导致主要财产损坏、严重破损或客人、员工死亡 (6) Theft of IHG or guest property with a value greater than $25,000.00 IHG或客人财物失窃，其价值不低于$25,000.00. (7) Any employee fidelity claim 任何员工的忠实保险索赔 (8) Any other incident that could result in major financial loss or adverse publicity to the hotel or IHG. 任何对酒店或IHG造成严重财产损失或不利公开的事件 INSURANCE CLAIM NOTIFICATION BY FINANACE DEPARTMENT 财务部保险索赔通知 1. Notify the relevant Insurer and if applicable, IHG Risk Management Department and Legal Department by phone and in writing via fax or email with the following information: 通知有关的保险公司或保险顾问，如有可能，电话通知洲际集团风险管理部和法律部并通过书面形式对以下信息汇报： - Date & time of the loss 发生的日期和时间 17
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- Location of loss 发生地点 - Brief description of the circumstances of loss 简单描述事件情况 - Extent of loss, damage or injury, together with a preliminary cost estimate if available 遗失、破坏或受损程度，如有可能并附上损失成本的初步估价。 - The name of the person to be contacted 联系人名称 2. Determine whether the loss will be below the Policy excess. If there is any doubt, assume the worst. 评估损失是否在规定限额之下，如有任何疑虑，假设最坏可能性。 3. Collect all details of the possible cause and extent of loss. 搜集所有可能存在的详细原因资料及损失。 4. Write and hold any party that may be responsible for the loss or damage or liability caused by such party. 登记和控制任何有可能因造成遗失、损坏或负债而应承担责任的责任人。 18
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