题型及分值说明
一、单选题：根据课文选择正确选项（共10小题，每小题2分，20分）。 二、正错题：根据课文判断正错（共5小题，每小题2分，共10分）。
三、正错题：根据句子判断划线单词、词组是否正确（共5小题，每小题2分，
共10分）。
四、完型填空题 阅读短文，根据短文内容选择合适的单词，将正确的选项字母
填入对应的空格内，如空格1填A（2篇短文，共20小题，每小题2分，40分）。
五、阅读理解题：阅读短文，完成单选题或正错题（2篇短文，共10小题，每
小题2分，20分）。 六、答案：店名 一、单选题 （一）
1．What is the short term for memorandum? A. memor B. moment C. memorandum D. memo
2．Our _____ is located in Shanghai. A. headquarters B. headquarter C. quarter D. quake
3．We will ____ the road tomorrow. A. go b. give C. hit D. put
4．Memos are messages that supervisors and peers will use to judge your ______. A. fact B. truth
C. on-the-job
D. on-the-job-performance
5．Too many ____ spoil the broth. A. people B. cooks C. cookers D. students
6．Sentences written with courteous words should be ____.
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A. bias-free B. negative C. objective D. passive
7．____ is the oral version of e-mail and replace answering machine. A. teleconference B. videoconference C. pager D. voice mail
8．The note-book is ______. A. us B. using
C. user-friendly D. user
9．____ and benefiting from the diversity of employees and customers is one of the greatest challenges in the workplace today. A. Developing B. Failing
C. Accommodating D. Needing
10．The word “homogeneous” means ____.
A. dissimilar B. creative C. similar D. hostile
11．Your department manager may name a person to fill in for Nita during her leave. Fill in means___ here. A. help B. replace C. promote D. fulfill
12．Homogeneous group means group members come from ____ background. A. similar B. harmonious C. dissimilar D. educational
13．Employees who believe that their workplace is ____ or is hostile to worker “like them” may seek jobs elsewhere. A. costly B. diverse C. friendly D. indifferent
14． There are two types of messages with neutral news, one is___ and the other is routine request. A. claim
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B. friendship C. order D. email
15．The sender originates a message and initiates the communication process. Originate means ____. A. to finish B. to create C. to delete D. to use
16．____ is a person or thing that originates a message and initiates the communication process. A. delivery man B. sender C. receiver D. designer
17．Feedback is the ___ response to a message. A. sender’s B. receiver’s C. supervisor’s D. waiter’s
18．Communication among peers is called lateral communication. Peers means ____ A. outsiders
B. communicators
C. people of the same status D. supervisors
19．Upward communication means communication from ___ to people above them. A. subordinates B. communicators C. sender D. receiver
20．To avoid becoming a communication barrier, ___ need to think before they speak while introverts need to make sure they speak. A. extroverts B. receivers C. introverts D. senders
21．___ and ensuring understanding are the keys to effective reading. A. listening
B. understanding C. focusing
D. audience analysis
22．___ and listening are the receiver’s responsibilities in communication.
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A. reading
B. audience analysis C. understanding D. doing
23．Come in and use your Tech credit card soon. The sentence contains the message focusing on the receiver, it can be regarded as ____. A. I-oriented
B. Business-oriented
C. Communication-oriented D. You-oriented
24．Vary means being___. A. very B. different C. significant D. similar
25．Incorrect spacing belongs to ___ errors when the final draft of a written message is being proofread. A. general B. mechanical C. meaningless D. unimportant
26．Subject line is a/an ___description of the main idea of the message. A. detailed B. important C. brief
D. meaningless
27．When you intend to send a picture with your email, you may use ___ feature of the email software. A. draft
B. spelling checker C. attachment D. address
28．The ____ of a memo should contain the To line, From line, date, and subject. A. body B. notations C. attachment D. heading
29．A/an ___ line is used when a letter is not addressed personally to an individual, but rather to an organization. A. from B. to
C. attention D. date
30．France perceives Ok sign as poor manners, and the sign means _____ there.
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A. verbal B. worthless C. obscene D．lewd
31. Feedback is____ in communication process. A. critical
B. meaningless C. unnecessary D. not included
32．Diversity means being ___. A. similar B. active C. different D. appropriate
33. Body language may include facial expressions, ___ or postures that accompany a person’s words. A. gestures B. expression C. expressions D. oral symbols
34. The purpose of every business communication is to promote goodwill. Promote here means ____. A. produce B. reduce C. increase
D. pay attention to
35. A negative-news message conveys news that will ____ the receiver. A. satisfy B. reflect C. support D. disappoint
36. The first step in planning messages that contain neutral or positive news is to identify the _____.
A. supporting information B. content C. closing D. objective
37. After conveying the main idea in the first paragraph, the next step in planning is to provide ____ that can clarify the main idea and help the receiver. A. closing B. objective C. information
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