C. deny your receiver
D. disapprove of your receiver
38. Email has several advantages ____ other types of written communication. A. such as B. compared to C. in order to D. except for
39. An email ____ two parts: the header and the body. A. is compared to B. takes places of C. make up D. consists of
40. To establish rapport, the opening paragraph should contain a _____---- implying neither a positive nor a negative response to the receiver. A. negative opening B. positive opening C. ineffective opening D. neutral opening （三）
1. What kind of body language can be a barrier to communication? A. Facial expressions, gestures, or postures B. France, English,
C. Business Etiquettes, France D. Facial expressions, English
2. What are the two outlines of data for analytical reports when planning reports? A. Hypotheses and alternatives
B. Chronological order and preliminary C. logical sequence and secondary D. chronological and secondary
3. What kind of research involves gathering fresh, new data? A. Primary research B. Secondary research C. Analytical research D. Informational research
4. What is the opposite phrase to “closed and authoritarian climate” ? A. open climate
B. open and indifferent climate C. open and free climate D. open and blocked climate
5. Which country perceives OK sign as poor manners, and what does it mean there? A. France, obscene comment
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B. America, verbal
C. America lewd comment D. France, worthless
6. What are gender biased words ?
A. Actress, female vocalist; salesperson,; manpower B. Actress, manmade, server
C. Actress, salesman, congressman, stewardess D. Actress, office workers, waiter, manmade
7. What are words of disability bias?
A. Crippling defect, condition, B. Afflicted with, has
C. Crippling defect, disease D. Afflicted with, condition
8. What are the four standard components in a memo heading? A. To, from, enclosed, subject B. To, from, date, subject
C. To, from, subject, enclosed, signature D. To, from, enclosed, signature
9. What are the three paragraphs included in paragraph structure in business communication?
A. introduction paragraph, supporting paragraph, beginning paragraph B. opening paragraph, developmental paragraph, closing paragraph C. informal paragraph, formal paragraph, developmental paragraph D. supporting paragraph, closing paragraph, informal paragraph. 10. When can you use a person’s title and last name? A. when you have not met the receiver
B. when the receiver has previously identified himself or herself to you by first name C. when you have met the receiver more than once
D. when the receiver is younger than you and has previously identified himself or herself to you by first name
11. When can you use a person’s first name?
A. when the receiver is about the same age as or younger than you B. when you have not met the receiver C. when the receiver is older than you
D. when responding to a letter in which the sender used his or her title and/or last name
12. What can create cultural barrier to communication? A. different language B. weather C. room space D. challenges
13. Which language is most widely spoken in the United States? A. Chinese
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B. English C. French D. German
14. In which country does the OK gesture means zero? A. the USA B. France C. Japan D. Germany
15. What is the opposite phrase of external communication? A. informal communication B. formal communication C. internal communication D. oral communication
16. What is the opposite phrase of formal communication? A. written communication B. oral communication
C. electronic communication D. informal communication
17. Which of the following conditions belong to physical setting? A. your supervisor is in a bad mood B. you meet someone in an office party. C. you play tennis with friends D. you play golf with your friends
18. In which part should we contain To line in the memo? A. body B. notations C. heading D. subject line
19. Which part can tell the recipient that another separate document is included with a memo? A. date line B．From line C. attachment D. To line
20. Which part can tell the recipient the purpose of the memo? A. subject line B. date line C. From line D. To line
21．What are the two most common internal documents with an organization? A. Memos and messages
B. Memorandums and e-mail message C. Letters and memos D. Letters and e-mails
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22．When to use memos?
A. Provide a record, advise, direct, or state policy, promote goodwill B. Provide a record, inform, promote goodwill C. Provide a record, inform, advise, direct,
D. Provide a record, advise, direct, or state policy, inform, promote goodwill
23．What are the proper ways to imply the bad news and to avoid using negative-toned words? A. Use a negative voice B. Use clauses
C. Use a passive voice and use clauses D. Use an passive voice and “if” clause
24．How many parts are included in an informal report and what are they? A. Three, opening, introduction, closing B. Three, opening, body, introduction C. Three, opening, body, closing D. Two, opening, body
25. What are external barriers to communication process? A. Lighting, heat, personality B. Lighting, comfort, status
C. Lighting, noise, closed climate
D. Closed climate, humidity, educational background
26. What are the responsibilities of the sender?
A. Audience analysis, study message environment, reading
B. Audience analysis, study message environment, listen, solicit feedback C. Audience analysis, solicit feed back, study message environment D. Audience analysis, listen, read
27. What are the components of the communication process? A. The sender, the message, the receiver, the channel, goodwill B. The sender, the receiver, the message, the feedback, information C. The sender, the message, the receiver, the channel, the feedback D. The sender, the receiver, information, goodwill
28. What are the purposes of communication?
A. Persuade, obtain information, establish personal effectiveness, build self-esteem, build goodwill
B. Persuade, share information, build up self-esteem, obtain benefit C. Persuade, obtain benefit, build up self-esteem
D. Persuade, share information, build self-esteem, share benefit
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29. Which of the following can be seen as external barrier to a communication process?
A. the receiver’s personality B. the receiver’s motivation C. the receiver’s interests
D. the appearance of a written document
30. Who are outward, outspoken and are apt to express ideas and appear to be very knowledgeable in meetings? A. introverts B. receivers C. extroverts D. senders
31. when doing audience analysis, the sender can convey a message ____ A. if the receiver is in a bad mood B. if the receiver is in a good mood C. if the receiver is angry D. if the receiver is frustrated
32. Be ready to reword your message if the recipient doesn’t understand. What does reword your message men?
A. express the same message in different words B. reinforce the message C. respond to a message D. originate a message.
33. “ Have you met the little old man?” what kind of bias does the sentence contain?. A, disability bias B. gender bias C. race bias D. age bias
34. The United States is more culturally diverse than ever before, which means____. A. the United States is more popular than ever before B. the United States is less popular than ever before
C. the United States is more diverse in cultures than ever before D. the United States is large in space.
35. The world is moving further toward multi - polarization and economic globalization.What does globalization mean? A. it means growth to a global or worldwide scale B. it means going to the world. C. it means going around the moon. D. it means getting older.
36. What do customers may want to request when they write claims? A. they may request a friendship email
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