五星级酒店常用英语-内部培训资料

五星级酒店常用英语-内部培训资料

英语培训

一、基本礼貌接待英语

1、称呼语：先生 sir 夫人（女士）madam / ma?am 小姐 miss 女士们先生们 Ladies and gentlemen

2、欢迎光临我们酒店！Welcome to our hotel.

3、祝您在我们酒店过得愉快。Please enjoy your stay in our hotel. Have a nice stay. / Enjoy your stay with us.

4、愿您如同在家一样舒适。Wish you feel at home. 5、早上好/下午好/晚上好。Good morning. / Good afternoon. / Good evening. 6、很高兴（再次）见到您。Glad to meet you (again). / Nice to see you (again). It?s good to see you (again)

7、您来这儿我们很高兴。Glad to have you here.

8、祝您玩得愉快。Please have a good time. / Please enjoy yourself. 9、祝您生日快乐。Happy birthday to you! 10、圣诞节快乐！Merry Christmas! 11、新年快乐！Happy New Year!

12、新春快乐！Happy Spring Festival! 13、祝贺！Congratulations!

14、致以良好的祝愿！Best wishes / regards to you. 15、请这边走。This way, please.

16、您先请。After you, please. / Please you first. 17、请便。/用吧。Go a head, please.

18、请跟我来。Follow me, please. / Come with me, please. 19、您慢走。/请留心走。Please watch your step. 20、请在这儿休息。Please take a rest here. 21、当心。/请留神。/请注意。Look out, please. / Take care, please. / Attention, please.

Be careful, please.

22、请乘电梯。Please take lift (elevator). 23、乘电梯请这边走。Your lift is this way.

24、请一直往前走。Straight on, please. / Keeping going, please. 25、请向左/右转。Please turn left / right.

26、请上/下楼. Please go upstairs / downstairs.

27、请稍等.Wait a moment, please. / Just a moment, please. 28、请进. Come in, please.

29、请坐. Sit down, please. / Be seated, please. / Have (Take) a seat, please.

30、请看一看.Please have a look at it.

31、请给我看一看. Show me, please. Could I see it, please. Please let me have a look at it.

32、请问要多久. How long will it take?

33、请原谅我. I beg your pardon, please. / Forgive me, please. 34、请再说一遍. Pardon, please. / Please repeat it. 35、请不要拘束. Please make yourself at home. 36、照顾不周的地方,请多多指教. If we have shortcomings, please point out. 37、请提出宝贵意见。Any comments and suggestions are welcome. 38、我来给您带路吧。Let me lead the way, please.

39、地很滑，请小心走。It?s slippery. Please mind your feet. 40、您愿意的话，就办吧。Do as you please. 41、您过来吧。Come on, please.

42、慢慢来，别急。Take your time, please.

Take it easy. Don?t worry about it. Don?t be worried.

43、请稍等（别挂）。（电话用语）Hold on (the line), please. 44、请挂掉。（电话用语）Hang up, please. 45、请放心。Please set your heart at ease.

46、请稍等，我马上把它改过来。Please wait a moment while I correct it. 47、让我来询问此事，我会尽快答复您。

Let me inquire about it and I?ll let you know as soon as possible. 48、需要帮助，请打电话到总台询问。

If you need any help, please make a call to the front desk.

49、我能帮您的忙吗？ May/Can I help you? Let me give you a hand, please.

50、我能为您做点什么？What can I do for you? What would you like me to do for you?

51、需要我帮忙吗？Anything I can do for you?

52、还有别的事情需要我帮忙吗？Anything else I can do for you? Anything else?

53、请告诉我您的房间号码，可以吗？May I know your room number, please?

54、我可以耽误您一会儿的时间吗？May I take up a few minutes of your time, please?

55、请问（您要）多少？How many(much), please?

56、请问你们一共多少人？How many of you in all, please? 57、请问哪个（位）？Which one, please?

58、请问什么时候？What?s the time, please? When for, please? 59、请问您要怎么办（怎样处理）？How will you do it, please? 60、您想要（吃、喝等）什么？What would you like to have? 61、我把它放在这儿好吗？May I leave it here? 62、我把它拿走好吗？May I take it away?

63、我做这件事情您介意吗？Would mind me doing that? 64、（您）有什么事？/ 出了什么事？/ 得了什么病？What?s wrong with you? What?s the matter with you? / What?s up? 65、发生了什么事？What has happened? 66、还有什么吗？/ 就这些吗？Is that all? 67、非常感谢。Thanks very much.

68、请问一个问题好吗？May I trouble you with a question? 69、满意了吗？Is it satisfactory?

70、是您打电话要求服务吗？Did you call for service? 71、现在情况怎么样？How?s it going now?

72、请您签上您的姓名好吗？Could you sign your name, please?

73、希望您不会介意在此等一会儿吧。Would you mind waiting, please? 74、这是表格，请您登记好吗？Here is the form,. Will you register, please? 75、都准备好了吗？Is everything done ( ready)? 76、这是您所有的东西吗？Is this all you have?

77、我带您到您的房间好吗？May I show you to your room?

78、您有什么问题吗？/ 什么事呢？What?s your trouble? / What?s the problem?

79、对了吗？Is that correct? 80、这样行吗？Is that all right?

81、您什么时候需要呢？When do you need it? / What time do you want it? 82、您能否说得详细一点？Could you give me some more details? 83、这些够了吗？Is that enough?

84、我帮您拿，好吗？Shall I get one for you? 85、现在可以办了吗？Could I do it now?

86、什么时候方便呢？When will it be convenient? 87、我们走吧，好吗？Let?s go, shall we?

88、请等一等，好吗？Would you care to wait? 89、这会打扰您吗？ Will it disturb you?

90、这/那个怎么样？ What about this / that?

91、您觉得这/那个怎么样？How do you like this / that? 92、抱歉（对不起/请原谅）。Sorry./ I?m sorry.

93、对不起，打扰您了。I?m sorry to trouble you. I?m sorry to disturb you. I?m sorry to bother you.

94、失礼了。Sorry for my impoliteness.

95、对不起，打扰一下好吗？Excuse me for interrupting you. 96、对不起，这是我的错。I?m sorry. It?s my fault. 97、对不起，耽搁了。We are sorry for the delay.

98、对不起，让您久等了。I?m sorry to have kept you waiting so long. 99、您在我们酒店住宿期间一切都满意吗？

Is everything satisfaction to you during your stay in our hotel? 100、抱歉得很，耽误了您这么多的时间。I?m sorry to have taken up so much of your time. 101、我妨碍您了吗？ Am I in your way.

102、请原谅我的粗心。 Please excuse my carelessness. 103、希望您能原谅我。 I hope you?ll pardon me. 104、我必须向您道歉。 I must apologize to you.

105、费神了。 I?m much obliged to you. / Much obliged. 106、麻烦您了。 Thanks for the trouble.

107、谢谢, 谢谢您了。 Thanks , Thank you.

108、您太好了。 It?s very kind (good / nice) of you 109、您想得十分周到。 It?s most thoughtful of you.

110、我应该非常感谢您。 I should appreciate it very much. 111、谢谢您的等候 / 帮助。 Thanks for your waiting / help. 112、是的。/ 不，不是。 Yes. / No, not. 113、我明白/知道了。 I see. / I understand.

114、一点也不麻烦。 No trouble at all. / No bother at all.

115、我很高兴为您效劳。 Glad to be of service. / My pleasure. 116、我很高兴给您帮了个忙。 Glad to have been of help. 117、谢谢您的赞美。 Thank you for your compliments. 118、那不要紧。/ 没关系。 That?s quite all right. / It doesn?t matter. / Never mind.

119、啊，没什么。 Oh, it is nothing.

120、别介意。/ 别提了。 Don?t bother about that. / Don?t mention it. 121、我保证不会再次发生类似的事情。 I assure it won?t happen again. 122、我马上调查此事。 I?ll look into the matter at once. 123、谢谢您告诉我们。 Thank you for telling us.

124、这是我的错，向您道歉。 Please accept an apology for my fault. 125、我们会记下您的要求。 We?ll note down your request. 126、没问题。 No problem.

127、我帮您查一下。 I?ll check it for you.

128、我们会尽早通知您。 We?ll inform you as soon as possible.

129、这是我的职责（应该做的）。 It?s part of my service. / It?s my duty. 130、我们会负责此事。 We?ll see to it.

131、我们会派人（来）去取。 We?ll have someone fetch it.