Video 1
Z: Good morning, Mr. Ankle, Nice to see you again. How may I help you?
A: Nice to see you, too. I've come to talk about some modifications we need on our last order, the one we gave you two days ago.
Z: Fine, but I hope you aren't worried about the quality. As I said on the telephone, you can rest assured that our quality is unsurpassed.
We are a prestigious company in our industry with more than 20 years' experience. A: Yes, of course. Your quality, specifications and styles are great. But, I want to alter some aspects of the packaging. You know, we pay a lot of attention to packaging. Z: Of course. Our usual practice for the products you ordered is, first, to put them into a transparent plastic wrapper as inner packaging.
Then, to put these into a cardboard box, or wooden case is you prefer, as outer packaging. Do you want to change the inner or outer packaging?
A: Cardboard boxes are all right with us. They're usually used in long-distance shipments and they seem safe. It's the inner packaging we have a problem with. Z: Using plain plastic wrappers protects the product and it saves on cost.
A: But we need it to be decorative as well. There needs to be a proper design and some color to make it attractive to European tastes. I have the design here on this CD--it's a PDF file.
Z: That's fine. In that case, do you want us to provide a polythene wrapper? A: Yes, with the design on both sides. Thank you.
Z: Ok. I know packaging is important for sales. Attractive packaging will attract customers.
The outer packaging only concerns the importers. But I have to say, the changes will increase the cost. A: By how much?
Z: About 6%,I thank. I'll have to confirm that with you.
A: That's ok. But please put design of different color in each box to make it more convenient for us to distribute to our retailers.
Z: Sure, I'll write that down now. Do you have any other requirements on packaging? A: Well, just one more thing. Please remember to put our logo on each cardboard box. The logo is also on the CD. Please follow the pattern and color exactly. Z: Of course. Can I keep the CD?
A: Certainly. That's all I want to confirm with you. But we should make a revision to the draft contract. Do you have anything you need to talk to me about?
Z: No, everything is fine. We'll get on to our packing department to make the changes as per your requirements.
If you would care to wait for a moment, my assistant will prepare the formal order so that we can sign it immediately. A: Great. You're very efficient.
Video 2
B: Good morning. I'm Mrs. Becker from bran gifts.
We gave you an order for Christmas gifts on the third day of the trade fair. Do you remember?
T: Of course, Nice to see you again, Mrs. Becker. Have a seat, please. We've faxed you the draft contract, right?
B: Yes, I went through it very carefully yesterday. And I have some points to discuss with you.
T: Ok, no problem. Let's get the draft printed out and go over the details in the meeting room.
B: First, there's a spelling mistake in our company's address: BRAN GIFTS COMPANY, F21-26 Business Building, World Trade Plaza, Toronto, Canada. It's B-R-A-N, not BRAIN; and World Trade Plaza instead of World Trade Centre. T: I'm sorry about that, I guess it was a typing error, but I should have noticed it. B: No problem. Let's confirm the commodities I ordered and the prices we settled on. All together, there are six item numbers: ZWS10A, ZWS10B, ZWS10c, ZWS10D, G35 and XG7.
We want 1000 cartons of each.
There's no problem with the price of the first four -- US$6 per piece.
But I remember we agreed the price for G35 and XG7 at US$18 and US$21.50 respectively, but it says differently on the draft.
T: Oh, you're right. I must have forgotten that we changed them to CIF Toronto at US$18 and US$21.50 from the original FOB Shanghai at US$14 and US$17.50 at the end of our last negotiation.
I'll ask my secretary to make the changes. I apologize for my bad memory. I must be getting old, Any other problems?
B: Never mind. I think everything is alright with the packaging.
First, you'll put the jelly candles in a brown box and then put the brown box in a carton.
But please make sure each jelly candle is wrapped with foil.
T: OK, and all the goods must arrive in Toronto before September 10, 2005, right? B: Yes, and as per last discussion, the insurance will be covered by your side with 110% of the invoice value against all risks.
T: Yes, we have stipulated is clearly here. And you see, we made changes in the terms of payment.
Previously, you said that payment is to be made by D/P. This is not our practice. We prefer to have the payment made by a confirmed , irrevocable letter of credit. This must reach us by the end of august and will remain valid until the 15th day after the date of shipment.
B: Since that's your general practice. We'll accept it.
One last thing I want to remind you to please provide us with the quality and quantity inspection certificate issued by the China Commodity Inspection Bureau. T: But we discussed the quality and quantity certificate before.
You can be sure that we always honor contracts. Our commercial integrity is dependent on that.
B: I know your products have a good reputation.
But what do we do if the goods are found broken or short on arrival? This is the best way to safeguard us all.
T: If you require that, we can give it to you. However, I assure you that it's not likely to happen.
Our goods must be up to export standards before the inspection bureau lets them pass.
B: I have every confidence that we will have a successful and long-term working relationship.
Everything seems clear now.
T: Ok, then we'll revise the contract tonight and get it ready for you to sign tomorrow morning. Is that ok?
B: That will be fine, thank you.
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