C: I understand. Do you have the receipt? （2）
C: Can I help you?
M: Yes, I bought this briefcase here last week, but there’s something wrong with the lock. I can’t get it to close properly.
C: Let me see. Yes, I see what you mean. The lock seems to be jammed or something. No problem. I’ll get you another one. Sorry about that.
第14课： （1） W: Hi. C: Yes?
W: I wonder if you could take a look at these shoes I bought here. They’re pretty new, but they seem to be falling apart.
C: Hmm. Let me see. Yes, this doesn’t look right. The stitching is coming out. How long did you say you’ve had them?
W: Only about a month. Here’s the receipt.
C: Hmm…yes. Well, let me exchange these for you. I’m sorry for the inconvenience. （2）
M: Excuse me.
C: Yes, how can I help you?
M: You see this shirt? I bought it here a few weeks ago, but the first time I washed it, the color changed: It went from bright red to light pink. C: How did you wash it?
M: Well, I just tossed it into the washing machine with my other clothes. C: What temperature did you use?
M: I usually wash my clothes in hot water, so I guess hot.
C: Well, did you check the washing instructions? M: Um…maybe not.
C: Well, you see here on this label? It says, “Wash in cold water only.” M: Um-hmm.
C: So I’m really sorry, but since you didn’t follow the washing instructions, I can’t really do anything for you.
第15课： （1）
Ms. Lock: Hello?
Mr. Burr: Hello, Ms. Lock. This is Jack Burr. L: Uh, Mr. Burr… in Apartment 205? B: No, in Apartment 305.
L: Oh, yes. What can I do for you? Does your refrigerator need fixing again? B: No, it’s the oven this time. L: Oh, so what’s wrong with it?
B: Well, I think the temperature control needs to be checked. Everything I try to cook gets burned. L: Really? OK, I’ll have someone look at it right away. B: Thanks a lot, Ms. Lock.
L: Uh, by the way, Mr. Burr, are you sure it’s the oven and not your cooking? （2）
Ms. Lock: Hello?
Mrs. Harris: Hello. Is this the manager? L: Yes, this is Ms. Lock.
H: This is Mrs. Harris in Apartment 216. L: Yes, how can I help you, Mrs. Harris?
H: I’m having a problem. L: What sort of problem? G: With the electricity.
L: What sort of problem with the electricity? H: Well, I don’t seem to have any.
L: I see. Do you mean for the lights or is it the appliances, too?
H: Let me check…No, the refrigerator is OK, so it must be just the lights.
L: I guess something must be wrong with the fuse box I’ll come up and have a look at it right away. H: Thanks so much. 第16课：
（1）Andy: Excuse me. Would you like to make a contribution to Greener World? Carla: Sure. What are you working on right now?
A: Well, we’re developing educational programs for schools. We want to show children how the oceans are being polluted by industrial waste. And we want to tell them about how fish supplies have been depleted through overfishing.
C: I think what you’re doing is terrific. I wish I could do more to help. A: So, have you ever thought about becoming a member of Greener World? C: No, but tell me a little more about it. （2）
A: We’ve been active in this area for almost five years now. Are you aware of some of our other local projects? C: No, I don’t think I am.
A: Well, one of the things we’ve been doing is planting trees. We have a group of volunteers involved in several tree-planting projects in different parts of the city. We’re trying to get as many trees planted as possible to help clean the air and also to help lower the temperature during the summer. C: That sounds smart.
A: Uh-huh. We’ve also placed over 50 recycling bins around the city so that people can drop off things for recycling – cans, bottles, plastic bags, and newspapers. Last year we raised over $100,000 through recycling. C: That’s fantastic. I’d love to get involved in Greener World. Where do I sign? 第17课： 1. Jenny:
J: You know, I’ve been reading a lot about the problem of landfills – and it really has me worried. M: Why?
J: Well, it seems that the easiest way of disposing of trash is by burying it in landfills. The problem is that in many countries the landfills have already been filled up, and it’s hard to find places to start new ones. No one wants a huge landfill anywhere near their neighborhood. M: So what’s the solution?
J: Well, there is no easy solution. But many cities are trying to do more recycling so that they can reduce the amount of stuff that goes into the landfills.
2. Adam:
W: I can’t believe it’s become dangerous to get a suntan. What is this world coming to?
A: Well, the sun has never been good for you, but it’s really dangerous now. You see, the ozonosphere, which helps protect us from the sun’s ultraviolet rays, has been damaged by pollution in the air. When the ozone layer gets too thin, it can cause an increase in skin cancer and other problems. W: But is there anything we can do to solve the problem?
A: Sure. One of the biggest threats to the ozone layer is cars – the exhaust gases from cars. The best way to save the ozone layer is to drive less. So in many places, people are being asked to carpool.
3. Kate:
K: You know, you always hear about air pollution, but not many people are aware of the problem of water pollution.
M: You mean in the oceans?
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