酒店管理HKSP Handling guests belongings——集团连锁酒店管理公司2032(叶予舜)

酒店管理HKSP Handling guests belongings——集团连锁酒店管理公司

Handling guests belongings处理客人私人物品

Standard: 标准： Guest privacy should always be respected and 客人的隐私要得到尊重，在清洁房间时对待客人的私人物品guests’ belongings will be handled carefully when 要特别仔细 servicing the room. Procedures: 程序： 认真。 1. Collect newspapers, books and/or papers and 1. 将收集的报纸、书籍、纸张等整齐的放在桌子或咖啡台place them neatly on the desk and/or coffee table. 2. Fold clothes and place them on the armchair. 2. 将客人的衣物叠好放在扶手椅上。 上。 3. Articles found on the floor should be picked up 3. 地毯上的客人物品都要捡起来整齐的放在咖啡台上或桌and placed neatly on the desk or the coffee table. 子上。 4. Do not touch guest belongings more than 4. 在日常清洁时如果不需要不要碰任何客人物品。 necessary to clean and service the room. 5. All furniture surfaces must be wiped. Any items 5. 所有家具抹尘，如果上面有客人贵重的物品，清洁后放imposing weight, or are valuable in any way, must 回原位或只清洁四周。 1

叶予舜 二〇二〇年五月九日星期六

be left in the same position and dusted around. 6. Do not move or open guest’s suitcases, or 6. 不要移开或打开客人的手提箱检查里面的物品。 examine items. 7. Report valuables and/or large amount of money 7. 发现客人的房间里有贵重物品或大量现金，马上打电话displayed in the room to the Housekeeping office. 通知管家部办公室。 8. Do not re-arrange the room items if the guest has 8. 如果客人根据自己的需要重新安排房间的物品，我们不arranged them in a way which is more convenient for him/her. This applies especially to 要改变它，尤其是长住客人的房间。 long-staying guests. 9. Do not throw away any paper or article unless the 9. 不要随意丢弃纸张和其他物品，除非客人已将它放在垃guest has put it in the rubbish bin, unless for obvious garbage, such as empty cans, empty yogurt containers etc. If in doubt, leave the item where it is.

圾桶里。象空的罐头盒、用完的奶酪瓶等明显的垃圾可以扔掉。如果不能确定的，则把它留在那儿。 2

叶予舜 二〇二〇年五月九日星期六