今天收到贵公司第. 5812 ..号. DVD ..........播放机订单，承蒙惠 顾，不胜感激。但因为目前我公司存货短缺，不能提供 贵公司所需产品，特此致歉。另外，我公司的生产商尚 未确定是否有充足的原料供应，所以也不能保证晚些时 候能履行订单。一旦供应情况改善，我们将立即通知贵 公司.。
若贵公司希望了解其它型号的. DVD .........播放机，我们随时 乐意效劳.。
顺祝商祺，
陈国玉，总经理
达尼米克出口上海电子有限公司 gchen@globalsources.com
www.globalsources.com/deselec.co 63
62
Partial rejection of an order
Dear Mr. Armen Majaryan,
Thank you for your order dated 2 February for a minimum quantity for 60,000 pieces CHPH34 model earphones.
Had you contacted us a month ago, we could have
completed your request in full. I regret to inform you that our stocks are now low and the maximum we can supply is 40,000 pieces.
However, we would like you to consider taking 35,000 pieces CHPH22 model earphones. This product is priced 10% lower. This substitution is, of course, subject to your approval.
If you agree to our proposal, we can complete the deal; otherwise we are afraid that you will have to be satisfied with 40,000 pieces of CHPH34 model for the time being.
In order to speed up the transaction, we have e-mailed you today with the above information.
Yours sincerely,
Chen Guo Yu, General Manager
Dynamic Exports Shanghai Electronic Co., Ltd. gchen@globalsources.com www.globalsources.com/deselec.co
不能.....全数..供货
尊敬的 Armen Majaryan 先生：
贵公司. 2 ..月. 2 ..日. 60,000 ..副. CHPH34 ........型耳机的订单已 收悉，承蒙惠顾，不胜感激.。
贵公司若在上月向我公司发出此订单，我公司定能效 劳。但目前，由于存货不足，我公司最多只能供应. 40,000 .........副该型号的耳机.。
但是，我公司希望贵公司可考虑以. 35,000 ..副. CHPH22 型耳机替代，其价格较. CHPH34 ......型耳机低. 10%。当 然，接受与否，完全取决于贵公司的意愿.。
如果贵公司同意我公司的提议，双方即可完成交易； 否则，我们暂时只能提供. 40,000 ..副. CHPH34 .型 耳机.。
为及早履行订单，我们已于今天将上述情况通过电子 邮件知悉贵公司.。
顺祝商祺，
陈国玉，总经理
达尼米克出口上海电子有限公司 gchen@globalsources.com www.globalsources.com/deselec.co 65 64
Answering a complaint
Dear Mr. Jones,
Thank you for your mail dated 30 July regarding your order No. 1844. We are glad to hear that the consignment was delivered promptly.
We regret that box No. 46 in container No. 3 did not contain the goods you had ordered. We have investigated
the matter and found that we did make a mistake in putting the orders together. I have arranged for the correct goods to be sent to you at once. The relevant documents will be mailed to you as soon as they are ready. Please keep box No. 46 and its contents until called for by our agent who has been informed of the situation.
I feel terribly sorry and apologize for the inconvenience caused.
Truly yours,
Chen Guo Yu, General Manager
Dynamic Exports Shanghai Electronic Co., Ltd. gchen@globalsources.com
www.globalsources.com/deselec.co
回复投诉
尊敬的 Jones 先生：
感谢. 7 ..月. 30 ........日贵公司有关第. 1844 ........号订单的来信。得 知货物及时运抵，我们感到十分高兴.。
有关. 3 ......号集装箱. 46 ...............号箱中所装并非贵公司所订之货物 一事，我公司在此深表歉意。我公司对此事进行调查后 发现，导致此次错误的原因在于装运时将不同订单的货 物同处存放。缺货已即时安排发运，有关文件准备好后 会立即寄出。错运的. 46 .............号箱烦请代存，我公司已通知 代理商与贵公司联络.。
因此所致的任何不便，我公司再次深表歉意.。
顺祝商祺，
陈国玉，总经理
达尼米克出口上海电子有限公司 gchen@globalsources.com
www.globalsources.com/deselec.co 67 66
Accepting a claim and attempting to sell more products
Dear Mr. Blue,
Thank you for your e-mail telling us about the mistake in our shipment to you last week. We send our sincere apologies.
After checking with our export department I found you were billed for 50,000 pieces of magnetic heads. The problem arose when our export department mislabeled your cartons and your shipment went to another buyer.
The 50,000 pieces of magnetic heads you ordered are being shipped to you today. As far as the shipment of microphones we sent to you in error is concerned, you can return them to us and we will pay the shipping charge.
You may, however, wish to keep the microphones as well. They are a very popular item this year in your region. Why not keep the microphones to see how they sell? I will arrange with our account department to delay the billing, to give you plenty of time to settle both payments. Please let me know your decision.
With best regards,
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