RESERVATION DEPARTMENT GLOSSARY
Reservationist The front office employee responsible for processing and 订房员 maintaining all reservation records
Advanced deposit The receipt of money to be placed into a guest's account 预付定金 prior to the guest's arrival at the hotel.
Advanced The request for available space at some time in the near 预先预订 reservation future.
Confirmation Slip
Confirmation Reservation
Day rate
Full house
Guaranteed Reservation
No show
Overbooking
Over stay Room availability
Turn always
Undercooking
Under - stay
Guest history file
Voucher
Walking the guest
The communication of an acceptance of a reservation request from the hotel to the guest A reservation requests that is confirmed by phone or mail prior to a guest's arrival at the hotel. A room rate for less than an overnight accommodation. The achievement of a handmade percent occupancy in hotel guest room utilization. A reservation arrangement in which the hotel is guaranteed the room ate whether or not the guest arriver. A guest who makes a reservation and then neither cancel or registers with the hotel (Represents lost revenues to the hotel ). The practice of committing more guests rooms than are available as a budge against no-shows. A guest that stays beyond the original date of departure. Describer the availability of recent rooms at some time in the future. The number of persons denied accommodations at the Hotel. An erroneous belief that all the hotel's rooms are sold when in reality they are not. A guest who checks out of the hotel's at a time prior to Their original departure date . A record of guests that have stayed at the hotel. Maybe at simple a collection of checked all registration cards or as sophisticated at an electronic computer memory file. A support document used to transmit date from one point to another . The refusal of a guest with a reservation due to an error in planing by the hotel. 确认预订信 确认预订 日租 爆满 保证预订 预订未来 超额预订 延期入住 未来房间供 应情况 背过脸 未能爆满 提早离店 客史 凭单 Blocked A room or group of rooms is taken out of available for an 占房 anliupated commitment .
GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company. company rate )
Complimentary A room provided at a zero rate , ( or a means of promoting 免费 rate busses )
Group rate A special discounted hotel room rate offered to groups a an 团队价 incentive to attract larger assume blager of people or to sell larger blocks of rooms .
Family plan A special discounted room rate offered to families, normally applied when children and parents stay in a separate room.
Package plan A room rate that includes or is included iwa apace combination of activities and events .
FIT (Free A guest that want to the hotel as a non - alphabet group Independent member . Traveler )
Statistics A collection of quantitative data assembled for analytical and interpretive purposes .
Amendment Changes in guests details prior to get arrival .
Cancellation Guests decision of not coming after reservations has been Made .
RECEPTION / CASHIER DEPARTMENT GLOSSARY
Average room rate The average number of dollars collected for each room bed at a given hotel .
Back of the house Those areas and departments with which the guest is unlikely to come into direct contact during a normal period of occupancy .
Front of the house Those areas and departments with which the guest is most likely to come into direct during a normal period of occupancy .
Occupancy That period of time during which a guest rents a room and is in residency .
Transient guest A person away from home .
Floor limit The amount of outstanding charger the hotel will allow a credit card guest to near prior to receiving an authorization number from the credit card company .
Home limit The amount of money the guest is allowed to charge to an account by the hotel approach the guest seeking partial or full settlement of the outstanding account balance .
Credit limit The amount of money the guest is allowed to charge to an 家庭套价 包价 零星客 统计 更改 取消 平均房价 住房率 信用限额
Account by the hotel approach the guest seeking partial or Full settlement of the outstanding account balance .
in house guest An individual client who had registered with the hotel and 住店宾客 has not checked out .
Late Charge A charge purchase that reaches the front desk for posting after the has checked out . regale a late charge billing .
night audit A specialized reification of accuracy and completeness on 夜审 a limited set of accounts .
registration
room rate
Room revenuer
Room type
skipper
sleeper
Walk - in
Check - in
Check - out
Guest list
Pre-register
Registration Card
CRT (Control Processing unit
HIS (Hotel Information The completion of the check-in procedure , which captures guest data and room requirements . The prior charged for the use of a hotel's guestrooms. The amount of dollars derived from the sale of room's fot Some given accounting period . Hotel guestrooms are grouped by the number and kings of beds they contain . A hotel guest who leaves the hotel without paying and without checking out . A room that appears to be occupied , although it is vacant , due to an error in room status reporting at the desk . A guest who comes to the hotel without a reservation The procedure involving registration of guest, on arrival, at the front desk of the hotel . A prosaic guest cycle of activity . The procedure preceding the guest's departure from the hotel. The guest's account is brought to a zero balance, room keys are returned , A post sale guest cycle activity . An alphabetical listing of all in - house guests showing each guest's room numbers. Refers to registration activities that are performed in advance of the actual registration of a guest by the hotel's reservation and front desk staffs. The document dengue to capture revenant guest data at the time of check-in. The nucleus of a computer system responsible for A、 Controlling all process
B、 Completing All arithmetic and logical operations C、 Interfacing with all other system components. An arrangement of hotel data procedures dengue to improve improve the handing and flow of information and
登记 房价 房类 逃单 散客 宾客名单 提前登记 登记表 System) documentation .
Adjacent rooms Refers to two hotel rooms that have a common wall, they 相邻房 are simply side by side .
(Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房 connecting rooms
on - chang A room that is in the process of being prepared for sale to a new incoming guest
out-of - order A room that is not saleable because it is under repairer, 坏房 decoration or renovation
Available A room that is ready to be assigned to the next guest 可用房
Occupied A room that is currently rented to a hotel guest 住人房
Guest account The record of a guest's financial transactions with the hotel. 客帐
Check - out time A specified time when the previous day's room rate 结帐时间 express a new day's rate goes into effect.
Home count The number of registered guests in the hotel.
Check - in time The earnest time of day the hotel will allow its guests to begin registration.
On - line The operating mode of a computer peripheral device which Is directly interacting or connected to the central
Processing unit of the system ( i. e. direct communication with the computer. )
City ledger A collection of city or nonguest , receivable account balance 街帐 ( i. e. lots all account receivables coed to the hotel
room count
room count and message sheet room inspection report room key
room occupancy rate room rate card room service rooming list rubbish
客房占用数 客房情况交班表
客房检查报告（设备，清洁等） 房间钥匙
客房占用率，客房出租率 房价卡
客房送餐服务
住房名单（团休旅客） 垃圾，废物
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