Unit 1 Meeting and Entertaining Clients
Listening and speaking
I. Teaching objectives
Ss are expected to learn to:
1. listen for specific information about etiquette for entertaining clients; 2. listen for specific information to fill in the gaps in the conversations; 3. retell the main points heard;
4. role-play and practice in the everyday life social etiquette for entertaining clients.
II. Teaching focus:
To learn and practice social etiquette for entertaining clients To listen for gist and specific information
III. Teaching difficulty
VI. Teaching aids: a disc player and the disc V. Teaching length: 90 minutes IV. Teaching procedure:
Step1. Greet the class and announce the tasks for the periods. Step2. Lead-in Questions (3minutes) Step3. Present the 5 questions in Task2. Ask the class to read them through and make
prediction about the points that the conversation may cover based on the key words in the questions. (3 minutes)
Step4. Play the disc for the class to listen for the answers to the 5 questions in Task2. After
listening, the Ss can have 5 minutes to talk about their answers in pairs. (10 minutes)
Step5. Play the disc for the class to listen again and fill in the gaps in Task1. (5 minutes) Step6. Retelling. Ask the class to work in pairs and retell the key points to each other and
invite 2 pairs to present to the class. (10 minutes)
Step7. Speaking. Ask the class to work in pairs and role-play a conversation based on the
information given in Task5. (15 minutes)
Step8. Present the 5 questions in Task6. Ask the class to read them through and make
prediction about the points that the conversation may cover based on the key words in the questions. (3 minutes)
Step9. Play the disc for the class to listen for the answers to the 5 questions in Task6. After
listening, the Ss can have 5 minutes to talk about their answers in pairs. (10 minutes)
Step10. Play the disc for the class to listen again and fill in the gaps in Task5. (5 minutes)
Step11. Retelling. Ask the class to work in pairs and retell the key points to each other and
invite 2 pairs to present to the class. (10 minutes)
Step12. Speaking. Ask the class to work in pairs and role-play a conversation based on the
information given in Task8. (15 minutes)
Step13. Summary. Step14. Assignments: To learn the new words and expressions in the two conversations; To review the social etiquette for entertaining clients.
Intensive Reading
I. Teaching objectives:
The Ss are expected to learn:
1. the corporate entertainment; 2. the words and expressions;
3. the reading skills to find out the general idea and specific information. II. Teaching focus:
To learn the corporate entertainment. III. Teaching difficulty: The reading skills to find out the general idea and specific information VI. Teaching length: 90 minutes IV. Teaching procedure:
Step1. Greet the class and announce the tasks. Step2. Lead-in questions:
How many proper ways can you think out to entertain your clients or your friends? (2 minutes) Step3. Reading skills: ask the class to skim the passage and outline its logical structure the talk
about their answers in pairs. Ask 2 pairs to present to the class. (20 minutes)
Corporate Entertainment
General idea: The skills of corporate entertainment.
1. the importance of corporate entertainment
2. the steps to prepare your corporate entertainment
3. Caring about the well-being of the clients’ whole family
Step4. Reading skills: ask the class to scan the passage and find out the answers to Tasks9—11
based on the key words in each question and the outline made in Step3. (20 minutes)
Step5. Intensive reading: ask the class to read through the passage in details and mark out the
language points that are difficult to understand. (10 minutes)
Step6. Language points in the passage. (25-30 minutes) Step7. Translating: ask the class to finish Task12 according to the language points learned in
the passage. (10 minutes)
Step8. Summary Fast reading and Case Study
I. Teaching objectives:
The Ss are expected to learn:
1. places you should avoid when meeting clients ;
2. the reading skills to find out the general idea and specific information; II. Teaching focus:
To learn places you should avoid when meeting clients III. Teaching difficulty: The reading skills to find out the general idea and specific information VI. Teaching length: 90 minutes IV. Teaching procedure:
Step1. Greet the class and announce the tasks. Step2. Lead-in questions: Which places do you think you should avoid when meeting clients? (2 minutes)
Step3. Reading skills: ask the class to skim the passage and outline its logical structure the talk
about their answers in pairs. Ask 2 pairs to present to the class. (20 minutes)
Places You Should Avoid Meeting Clients
General idea: Find places you should never meet with a clients to help you make a better
impression on your clients
1. Introduction: A lot of people have wrong opinions about finding places to meet clients 2. the importance of a proper places to meet clients 3. Five places you should never meet with a client.
1) Starbucks or any other Wi-Fi equipped coffee house 2) High-end bookstores 3) Public Libraries 4) Hotel Lobbies
5) KFC, McDonald's or any fast-food restaurant 4. conclusion
Step4. Reading skills: ask the class to scan the passage and find out the answers to Tasks13and
14 based on the key words in each question and the outline made in Step3. (20 minutes)
Step5. Intensive reading: ask the class to read through the passage in details and find out the
specific information for each part of the key points. (10 minutes)
Step6. Case Study. Ask the class to read through the case and find out what the strong points
and weak points are in his entertaining activities and how to perfect them. (15-20 minutes)
Step7. Discussion. Ask the class to talk about the questions in Task15 in pairs based on the
case study. Then ask to pairs to present to the class. (10 minutes)
Step8. Summary Grammar and Writing
I. Teaching objectives:
The Ss are expected to learn:
1. English basic sentence patterns; 2. How to write a note. II. Teaching focus:
1. English basic sentence patterns; 2. The necessary part and set phrases of a note. III. Teaching difficulty:
1. English basic sentence patterns; 2. The necessary part and set phrases of a note. VI. Teaching length: 90 minutes V. Teaching procedure:
Step1. Greet the class and announce the tasks.
Step2. Present English basic sentence patterns: (14 minutes)
1. Ｓ +Ｖ 2. Ｓ +Ｖ +Ｐ 3. Ｓ +Ｖ +Ｏ 4. Ｓ +Ｖ +IO +Ｏ 5. Ｓ +Ｖ +Ｏ +Ｃ 6.“There + be
Step3. Task16. Ask the class to finish Task16 and discuss in pairs. (10 minutes) Step4. Task17. Ask the class to finish Task17 and discuss in pairs. (15 minutes) Step5. Present the necessary parts of a note: (2 minutes) The date, salutation, body, signature and cc etc Step6. Present the format of a note (2 minutes) Step7. Practice. Ask the class to study the two samples with focus on their necessary parts,
the format and the useful set phrases for each part of the body. Present the useful set phrases. (5 minutes) Step8. Task18. Ask the class to finish the task and invite two Ss to present their writings to the class. (15 minutes) Step9. Task19. Ask the class to finish the task and invite 2 Ss to present their writings to the class. (20 minutes)
Step10. Summary.
Unit 2 Telephoning
Listening and speaking
I. Teaching objectives
Ss are expected to learn to:
5. listen for specific information about etiquette for telephoning;
6. listen for specific information to fill in the gaps in the conversations; 7. retell the main points heard;
8. role-play and practice in the everyday life social etiquette for telephoning.
II. Teaching focus:
To learn and practice social etiquette for telephoning To listen for gist and specific information
III. Teaching difficulty
VI. Teaching aids: a disc player and the disc V. Teaching length: 90 minutes IV. Teaching procedure:
Step1. Greet the class and announce the tasks for the periods. Step2. Lead-in Questions (3minutes) Step3. Present the 5 questions in Task2. Ask the class to read them through and make
prediction about the points that the conversation may cover based on the key words in the questions. (3 minutes)
Step4. Play the disc for the class to listen for the answers to the 5 questions in Task2. After
listening, the Ss can have 5 minutes to talk about their answers in pairs. (10 minutes)
Step5. Play the disc for the class to listen again and fill in the gaps in Task1. (5 minutes) Step6. Retelling. Ask the class to work in pairs and retell the key points to each other and
invite 2 pairs to present to the class. (10 minutes)
Step7. Speaking. Ask the class to work in pairs and role-play a conversation based on the
information given in Task5. (15 minutes)
Step8. Present the 5 questions in Task6. Ask the class to read them through and make
prediction about the points that the conversation may cover based on the key words in the questions. (3 minutes)
Step9. Play the disc for the class to listen for the answers to the 5 questions in Task6. After
listening, the Ss can have 5 minutes to talk about their answers in pairs. (10 minutes)
Step10. Play the disc for the class to listen again and fill in the gaps in Task5. (5 minutes)
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