加油站突发事项现场处置的方案的报告

加油站

突发事件现场处置方案

目 录

１．油品泄漏应急处置预案 ............................................................ 1

1.1埋地管线或埋地油罐油品泄漏措施 ............................................... 1 1.2卸油时跑冒油 ................................................................. 1 1.3油枪跑冒油时 ................................................................. 2 1.4油罐进水 ..................................................................... 2 ２．发生混油时应急处置预案 .......................................................... 3

2.1卸车混油 ..................................................................... 3 2.2加错油品 ..................................................................... 3 3．站内车辆事故应对措施 ............................................................. 4

3.1站内两车相撞应对措施 ......................................................... 4 3.2站内车辆撞伤员工应对措施 ..................................................... 4 3.3进站加油车辆之间发生擦撞时应急处置预案 ....................................... 4 ４．自然灾害类突发事件应对措施 ...................................................... 6

4.1台风与洪涝灾害应对措施 ....................................................... 6 4.2滑坡、泥石流应对措施 ......................................................... 7 4.3防雷电应对措 ................................................................. 8 4.4加油站雪灾冰冻应对措施 ....................................................... 8 4.5大风灾害应对措 ............................................................... 9 4.6 高温 ....................................................................... 10 4.7 低温 ....................................................................... 10 4.8 沙尘暴 ..................................................................... 10 4.9 暴雨和雷电 ................................................................. 11 4.10地震 ....................................................................... 11 5．社会安全类突发事件应对措施 ...................................................... 13

5.1 抢劫应对措施 ............................................................... 13 5.2 盗窃应对措施 ............................................................... 14 5.3 恐怖袭击应对措施 ........................................................... 15 6．发生油品数质量纠纷时应急处置预案 ................................................ 17

6.1油品数量纠纷应对措施 ........................................................ 17 6.2油品质量纠纷应对措施 ........................................................ 17 7．发生重大资源、价格性事件时的应急处置预案 ........................................ 19 8．发生新闻危机时应急处置预案 ...................................................... 20 9．服务与客户管理方面的应急处置预案 ................................................ 21

9.1加油员与客户发生纠纷的应急处置预案 .......................................... 21 9.2 遇野蛮打人顾客的应急处置预案 ............................................... 21 9.3 遇外来人员在站内发生争执、打斗的应急处置预案 ............................... 22 9.4 遇醉酒或闲杂人在加油站时的应急处置预案 ..................................... 22 9.5 顾客投诉的应急处置预案 ..................................................... 22 9.6 加错油品的应急处置预案 ..................................................... 23 9.7 加油机乱码时应急处置预案 ................................................... 23

10．发生环境污染应急处置预案 ....................................................... 24

10.1 油罐渗漏污染环境 .......................................................... 24 10.2 油品跑冒污染环境 .......................................................... 24 11．现金异常时应急处置预案 ......................................................... 25 12．外线停电时应急处置预案 ......................................................... 26 13．公共卫生类突发事件应急处置预案 ................................................. 27