餐厅服务员英语(08)

English Training Manual

FOOD&BEVERAGE

English for Waiter/Waitress 餐厅服务员英语

Useful Expressions 常用的表达方式：

1. Good morning/afternoon/evening. Welcome to our restaurant.

早上好/下午好/晚上好。欢迎光临本餐厅。 2. This way, please. 请这边走。

3. How many in your party? 请问几位？

4. How about the table near the window? 靠窗的位子怎么样？

5. Here is the menu, sir/madam. Please take your time. 这是菜单，先生/小姐。请慢慢

看。

6. May I take your order, sir/madam? 可以点菜了吗？

7. May I suggest to you a very nice dish… it’s delicious and worth a try.

让我为您推荐一道菜，非常美味，值得一试。

8. Many guests like it very much. 许多客人都很喜欢。

9. I’m sorry, sir. I do apologize for giving you the wrong dish. I will change it

immediately for you. 对不起，先生。我上错了菜，非常抱歉。马上为您换。 10. Thank you for telling us, sir. I assure you it won’t happen again. 感谢您向我们提

出，我保证今后再也不会发生了。

11. Would you like some wine with your meal? 您用餐时要点酒吗？

12. Would you like the wine to be served, with the main dish or with the first course? 您

想在什么时候上酒，是上主菜的时候，还是上第一道菜是。

13. How would you like the steak, rare, medium or well done? 您的牛排要几成熟？三

分、五分还是全熟。

14. How would you like the eggs, fried, poached, boiled or scrambled? 您的鸡蛋要怎么

做的？煎的、溏心的、煮的还是炒的。

15. Would you care for a drink to start with? 要不要先来杯饮料啊？

16. May I recommend today’s special? 我来为您介绍一下今天的厨师推荐菜？ 17. Enjoy your meal, sir/madam. 先生/小姐，请慢用。

18. Some more coffee, sir/ madam? 先生/小姐，要加咖啡吗？

19. I’m afraid it is not in season, sir/madam? 恐怕这个还没上市呢，先生/小姐。 20. Here is your bill, sir/madam. 先生/小姐，您的账单。

21. May I know your room number, please? 请问您的房间号是多少？

22. You can sign the bill, pay in cash or by credit card. 您可以选择签单、付现金或者刷

卡。

23. Here is your change, sir/madam. 这是找您的钱，先生/小姐。

24. Totally RMB100 Yuan, sir/madam. 先生/小姐，总共是人民币100元。 25. I beg your pardon, sir/madam. 对不起，您能再说一遍吗？

26. Thank you, sir/madam. Hope to see you again, goodbye. 谢谢您，先生/小姐。希望

您再次光临，再见。

Dialogue 1: A GUEST IS ORDERING AT COFFEE SHOP W = Waitress G = Guest

W: Good morning, how are you, sir. G: Fine, thank you.

W: This way, please, sir…Will this table be all right?

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G: Ok, thank you.

W: Here is the menu, I’ll return in a few minutes to take your order. (after a moment) W: Are you ready to order, sir?

G: Not yet. Please give me a few more minutes. W: Please take your time.

G: …miss…I’d like to order an American breakfast.

W: Certainly, sir. Which kind of juice would you like, sir? G: Prune.

W: Would you like bacon, sausage or ham? G: Ham, please.

W: And how would you like your eggs, sir? G: Two fried eggs, Sunnyside up. W: Certainly.

G: Could I have croissants with my breakfast? W: Of course you can, sir.

G: I would like to have my coffee now.

W: Certainly, sir. So, that’s prune juice, two eggs – Sunnyside up, ham croissants and coffee.

G: That’s right. W: Thank you, sir.

对话一：一位客人在咖啡厅点餐 服务生：先生，早上好。 客人：很好，谢谢。

服务生：请这边走，先生。这张桌子好吗？ 客人：好的，谢谢你。

服务生：这是菜单，我过一会儿回来为您点菜。（过了一会儿） 服务生：先生，您现在点菜吗？ 客人：请再等几分钟。 服务生：您慢慢看。

客人：小姐，我要一份美式早餐。

服务生：好的，先生。您要什么果汁呢？ 客人：杨梅汁。

服务生：您要培根、香肠还是火腿？ 客人：我要火腿。

服务生：先生，您的鸡蛋要怎么做？ 客人：两只煎蛋，一面要熟透。 服务生：是的。

客人：面包可以选法式羊角包吗？ 服务生：当然可以，先生。 客人：咖啡现在就上吧？

服务生：好，先生。我重复一下，您要的是杨梅汁、两只煎蛋——一面煎透的，法式羊角和咖啡。

客人：是的。

服务生：谢谢，先生。

Dialogue 2: CHINESE FOOD W = Waiter G = Guest

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G: Excuse me, I’d like to try some Chinese food. Can you tell me where I should go? W: We serve Chinese food here, sir. But I’m not sure which style you prefer. G: I have no idea about Chinese food.

W: It’s divided into eight big cuisines, or say, eight styles, such as Cantonese Food, Sichuan food etc…

G: How about Sichuan Food?

W: Most Sichuan dishes are spicy and hot. And they taste different. G: Oh, really? I like hot food. So what’s your recommendation for me?

W: I think Mapo tofu and shredded pork in chilli sauce are quite special. We have this dish. I suggest you try it. G: Thank you. W: My pleasure. 对话二：中国菜

客人：对不起，我想尝试一下中国菜，请问怎么走？

服务生：我们这里就有中国菜。但是我不知道您想要什么菜式？ 客人：我不太了解中国菜。

服务生：中国菜系分为八大类，比如，粤菜、川菜等等。 客人：川菜怎么样呢？

服务生：川菜以辣为主。味道是截然不同的。

客人：哦，是吗？我喜欢辣的。那么您能推荐一下吗？

服务生：麻婆豆腐和鱼香肉丝很不错的。我们这里有个这道菜，我建议您可以试一下。 客人：谢谢你。

服务生：很高兴为您服务。

Dialogue 3: OFFERING ROOM SERVICE W = Waiter G = Guest

W: Good morning. This is Room Service Section. What can I do for you? G: Will you please send breakfast to my room?

W: Certainly, sir. Can I have your room number please? G: Nine-o-two.

W: What would you like to order, American breakfast or Continental breakfast? G: Just an American breakfast, please. W: With coffee or tea, sir? G: Coffee, please.

W: Orange juice or grapefruit? G: Orange juice.

W: How would you like the eggs done? G: Over easy.

W: For just one person, sir?

G: For two. How long will it take? W: About 15 minutes. G: Okay, thank you.

(15 minutes later, a waiter delivers breakfast to Room 902. He knock the door first. ) W: Room Service. G: Come in, please.

W: Good morning, sir. I’ve brought your breakfast here. G: Oh, thank you.

W: Here’s the breakfast you’ve ordered, sir. G: Ok. Just put it on the table, please.

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W: Yes, sir. Besides, I have brought you an English newspaper-China Daily – to read with your breakfast.

G: That’s very nice of you.

W: Don’t mention it. Would you like something more besides the American breakfast? G: No, thanks.

W: Would you sign the bill, sir? W: Thank you, sir. 对话3：客房服务

服务生：早上好，这里是送餐服务，您需要点什么？ 客人：请问能送早餐到我的房间吗？

服务生：当然可以，先生。请问您的房间号？ 客人：902

服务生：您要点什么呢？是美式早餐还是欧式早餐？ 客人：美式早餐就可以了。 服务生：您是要咖啡还是茶？ 客人：咖啡。

服务生：果汁要橙汁还是葡萄汁？ 客人：橙汁。

服务生：您的鸡蛋要怎么做？ 客人：双面煎。

服务生：就一位吗？ 客人：两位。要多久？

服务生：15分钟左右。请等一会儿。 客人：好的，谢谢。

（15分钟后，服务生将早餐送到902号房间。他先敲了门） 服务生：送餐服务。 客人：请进。

服务生：早上好，先生。我为您送餐来了。 客人：哦，谢谢你。

服务生：这是您要的早餐，先生。 客人：好的，放在桌子上就行了。

服务生：是。我给您顺便带了份英文报——中国日报——您可以在用餐时看。 客人：你想的真周到。

服务生：不客气。除此之外您还要什么吗？ 客人：不需要了，谢谢。 服务生：麻烦您签一下单。 服务生：谢谢您，先生。

Dialogue4: A GUEST IS PAYING FOR HIS DINNER C = Cashier G = Guest

C: Good evening sir. May I help you? G: Yes, the bill please.

C: Yes, sir. (She gives the bill to the guest) Here it is, sir. G: What’s the 84-Yuan for? C: For three coffees.