I will appreciate anything you can do to help us on this matter. Respectfully, (Signature) James Bergen
写信日期 称呼正文第一段：表明写信的目的正文第二段：具体说明购买产品的时间、地点及出现的问题第三段：说明尝试的解决方法 第四段：说明尝试的解决方案无效，请求帮助结尾礼词签名打印的姓名 这是一封态度冷静、措辞有理、有节的投诉售后服务不周的信。由于这类信涉及经销商（厂家）和卖方，因此，投诉信中写明了以下详细的情况： 1） 购物的时间：In February of 2001 2） 购物地点： at ABC Store
3） 产品型号：Jones Typewriter, Portable Special Model
4） 使用时间：I had used it only a few days；six months later
5） 主要问题：The space bar broke 6） 产生问题的原因：factory defect 7） 为什么向你方反映：
They are no longer carrying your typewriter, but
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they assured us that the guarantee is still good and suggested that I write you for further instructions as to what steps to take. (商店已没有贵公司的打字机，但他们让我相信，保修卡仍有效，并建议我写信给贵公司以寻求解决办法)
此外，写信人还用了礼貌的结束语：
I will appreciate anything you can do to help us on this matter. (贵公司在这件事上给我的任何帮助都将令我不胜感激)
小结：1）英文书信的结构；2）书信作文的出题形式；3）书信作文的写作要领。
下面我们进行写作练习。我将给大家一个作文题，请大家根据这一讲的内容，在30分钟内完成。大家在写作的过程中要注意审题，考虑文章的结构、采用的起首语和结束语等。 练习五：
Directions: For this part, you are allowed thirty minutes to write a letter. Suppose you are Xiao Li. Write a letter to Xiao Zhang, a roommate of yours who is a heavy smoker. You should write at least 120 words according to the suggestion given below in Chinese: 1. 吸烟已成为宿舍的一大问题
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2. 吸烟的危害 3. 建议戒烟
A Letter to a Roommate March 16, 2002 Dear Xiao Zhang,
_______________________________________________________
_______________________________________________________
_______________________________________________________
______________________________________________________.
Yours sincerely, Xiao Li 参考文章:
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A Letter to a Roommate
March 16, 2002 Dear Xiao Zhang,
Recently I have noticed that you have been smoking heavily, which is becoming a serious problem. As long as you are in, our bedroom is filled with that terrible smell. The ashtray always overflows with cigarette butts.
Your are ruining your health, destroying brain cells which can never be replaced, not to mention the damage to your lungs and windpipes. Smoking, especially heavy smoking, correlates highly with lung cancer. It is possible that you'll be caught up with it. I'm not scaring you. Besides, smoking is also harmful to the health of our roommates and the friendship among us. The roommates avoid being in the bedroom for fear of being polluted. As a result, the brotherhood among roommates is gradually fading.
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