The Why and Why not of User Participation in IOS Development(2)

-Nature of process to be automated When the processes to be addressed by the IOS are highly regulated and stand-ardised, then IOS development is rela-tively structured and straightforward. In that case IOS development is concerned with the automation of existing, well-de-fined procedures which does not neces-sarily require involvement of intended users to define the system concept or to define specific requirements. Alternative-ly, systems can also be aimed at auto-mating less structured processes and systems can significantly change exist-ing processes. In these situations partic-ipation of intended users can aid the development process and facilitate im-plementation of the proposed system.-Number of interest groups

When developing a system for a specific interest group it is possible that the sys-tem initiator can oversee and anticipate the needs of that group without requiring any specific input from that group during development of the IOS. In contrast, when there are a large number of potential interest groups it is more difficult for the system initiator to intuitively understand the needs and requirements of all differ-ent groups. This problem may be ad-dressed by consultation with representa-tives of all potential interest groups early on in the development process and by seeking participation of representatives during development of the IOS.The Why and Why not of User Participation in IOS Development

It is clear that there are circumstances where there may be less need for partic-ipation to enable development of an IOS than in other circumstances. Although in

EM - Electronic Markets / No. 13-14 / January 95 / Page 8

* by Dr. Angèle L. M. Cavaye Delft University of Technology

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